Automotive Commercial Service Advisor
Job Role:Commercial Service Advisor
Town/City:Hillingdon
Salary/Rate:£32,000-£36,000
Sector:Commercial Vehicle
Job ref:134
Post Date:29.09.25
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Meet Our Recruiter
Charlotte Lightfoot
Automotive Recruiting Director
About the Role
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Automotive Service Advisor Required for Main Dealership - Heathrow
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Basic Salary: Up to £32,000 + £4,000 Bonus - £36,000+
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Family-Run Business | Multi-Brand Workshop
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Weekly shift pattern
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5.30am to 2.30pm
8.00am to 5.00pm
10.00am to 7.00pm -
With 1 in 3 Saturday mornings paid at time and a half
Are you a customer-focused professional with a passion for the automotive industry? Join a dynamic and reputable commercial vehicle dealership in Heathrow as an Automotive Service Advisor, where your skills will drive customer satisfaction and business success.
About the Role:
As an Automotive Service Advisor, you will be the key liaison between our customers and workshop technicians. You’ll be responsible for ensuring a seamless aftersales experience, from initial enquiry through to vehicle handover.
Key Responsibilities:
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Greet customers, schedule appointments, and manage service bookings efficiently
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Provide accurate estimates and explain repair and service processes
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Liaise between customers and technicians to ensure clear communication
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Manage job progress updates and ensure timely completion
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Upsell relevant services and products where appropriate
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Handle warranty and service administration
About You:
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Previous experience in a service advisor or customer service role, ideally in a commercial vehicle or dealership environment
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Strong communication and organisational skills
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Excellent problem-solving ability and attention to detail
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IT literate with experience using DMS systems (e.g. Kerridge, Pinnacle)
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A team player with a proactive and professional attitude
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Full UK driving licence (preferred)
What’s on Offer:
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Competitive basic salary + achievable bonus scheme
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Ongoing manufacturer and in-house training
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Friendly, supportive working environment
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Career progression opportunities within a growing dealer group
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Employee benefits including pension scheme and staff discounts
If you're looking for your next step in the commercial vehicle industry and want to join a team that values expertise and professionalism, we’d love to hear from you. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!
More jobs from this recruiter
View AllVehicle Technician
Reading
£35,000 - £45,000
Vehicle Technician Required
Main Car Dealership based in Reading
Circa £35,000 Basic Salary + Bonus
Hours: Monday to Friday 8.15am to 5.30pm
Well-respected business in the local area
Our client, a well-respected Main Dealership in the Reading Area is seeking a dedicated and skilled Vehicle Technician. This dynamic team is passionate about providing exceptional automotive services to their valued customers, and they pride themselves on their professionalism and expertise. If you are an experienced technician looking to elevate your career in a supportive and collaborative environment, this opportunity may be the perfect fit for you.
Key Responsibilities:
Diagnosing and repairing various automotive faults to ensure vehicles are operating at optimal performance.
Performing routine maintenance and servicing that includes oil changes, tire rotations, brakes inspections, and engine tune-ups.
Conducting thorough vehicle inspections and documenting findings for clients and record-keeping.
Utilizing diagnostic equipment and tools to identify mechanical and electrical problems accurately.
Maintaining a clean and organized workshop environment while adhering to safety standards and protocols.
Providing exceptional customer service by communicating effectively with clients about vehicle condition and necessary repairs.
Skills & Experience Required:
Proven experience as a Vehicle Technician or similar role within the automotive industry.
Strong diagnostic and problem-solving skills with the ability to work under pressure.
Knowledge of vehicle systems and components, with a commitment to continual learning and improvement.
Excellent communication and interpersonal skills to engage effectively with clients and team members.
Relevant qualifications and certifications in automotive technology or mechanics.
A reliable and positive attitude, with a genuine passion for automotive work.
Full vacancy details for this Vehicle Technician role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!
Automotive Service Advisor
Oxford
£30,000 - £38,000
Service Advisor Required for Main Dealership - Oxford
Salary: £30,000 Basic Salary + Bonus (£38,000)
Working Hours: Monday to Friday: 8 AM - 6 PM
Weekends OFF
Monday Matters Recruitment is proud to partner with a reputable car dealership located in the Oxford area. Our client is seeking a talented and dedicated Permanent Service Advisor to join their dynamic team. This is an exciting opportunity for an individual with a passion for customer service and a background in the automotive industry. As a Service Advisor, you will play a crucial role in delivering exceptional service to customers, ensuring their needs are met while facilitating smooth operations within the dealership.
Key Responsibilities:
Serve as the primary point of contact for customers, addressing inquiries and providing information on services offered.
Schedule service appointments and manage the work order process efficiently.
Communicate with technicians to ensure a clear understanding of service requirements and customer concerns.
Provide detailed estimates and explain the services to customers in a friendly and professional manner.
Follow up with customers post-service to ensure satisfaction and address any concerns.
Maintain accurate records of customer interactions and transactions.
Contribute to a positive team environment and assist colleagues as needed.
Skills & Experience Required:
Proven experience as a Service Advisor or in a similar customer-facing role within the automotive sector.
Strong communication skills, both verbal and written, with an ability to engage effectively with customers.
Excellent organizational skills with attention to detail to manage multiple tasks simultaneously.
Ability to work collaboratively in a fast-paced environment, demonstrating a proactive approach to problem-solving.
Familiarity with automotive service processes and related software is preferred.
A strong commitment to providing high-quality customer service and building lasting relationships.
Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!
Night Shift HGV Technician/ Mechanic
Hillingdon
£53,000 - £56,000
Night Shift HGV Technician – Heathrow
Join a leading Commercial Main Dealer at their Heathrow site! Our client is looking for a qualified HGV Technician to become part of their experienced and professional team.
Basic Salary: £53,000 per annum
Hours: Monday to Friday, 10pm–6:30am (night shift)
Training & Certification Opportunities
Overtime Paid at 1.5x Rate
22 Days Holiday + Bank Holidays
Plenty of Additional Benefits
Monday Matters Recruitment is proud to partner with a well-established commercial dealership in Heathrow, seeking to hire a Night Shift HGV Technician. This position offers a fantastic opportunity to join a dynamic team dedicated to providing top-quality service and maintaining high standards in the commercial vehicle sector. Our client values their employees and fosters a supportive and engaging work environment, enabling technicians to excel and grow in their careers.
Key Responsibilities:
Carry out maintenance and repairs on a range of HGV vehicles.
Diagnose faults to ensure prompt and effective resolution.
Ensure compliance with safety regulations and company policies.
Maintain accurate records of work completed and parts used.
Collaborate with other technicians and departments to improve workflow.
Provide exceptional customer service to clients through professional and knowledgeable interactions.
Skills & Experience Required:
Proven experience working as an HGV Technician.
Relevant qualifications in vehicle maintenance and repair.
Strong diagnostic and problem-solving skills.
Ability to work efficiently under pressure and manage time effectively.
Excellent communication skills and a team-oriented approach.
Flexibility to work night shifts and adapt to varying demands.
If you are a skilled HGV Technician looking for your next challenge with a reputable commercial dealership, we encourage you to apply. Join a team that values your expertise and provides opportunities for professional growth.
Full vacancy details for this Night Shift HGV Vehicle Technician role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!
Vehicle Technician
Kidlington
£32,000-£45,000
Vehicle Technician Required for Main Dealership
Salary: £32,000/£34,000 Basic + Bonus - £45,000
Working Hours: Monday to Friday: 8 AM - 5 PM
Weekends OFF
Our client, a reputable car dealership located in Kidlington, Oxfordshire, is seeking a dedicated and skilled Permanent Vehicle Technician to join their dynamic team. This is an exciting opportunity for someone with a passion for automotive technology and a desire to contribute to a dealership that values expertise and customer satisfaction. In this role, you will be responsible for diagnosing, repairing, and maintaining a variety of vehicles, ensuring that all work is completed to the highest standards.
Key Responsibilities:
Conduct thorough inspections, diagnostics, and repairs on a range of vehicles.
Perform routine maintenance tasks, including oil changes, brake replacements, and tire rotations.
Utilize diagnostic equipment to identify issues and recommend solutions effectively.
Maintain accurate records of all work performed and communicate findings to the service team and customers.
Stay up to date with the latest automotive technology and industry trends.
Assist in training and mentoring junior technicians as needed.
Ensure compliance with health and safety regulations and dealership policies.
Skills & Experience Required:
Proven experience as a vehicle technician or similar role, preferably in a dealership environment.
Strong technical knowledge of automotive systems and components.
Excellent problem-solving skills with attention to detail.
Effective communication skills to interact with customers and team members.
Ability to work independently and as part of a team.
Relevant qualifications, such as a Level 3 NVQ in Vehicle Maintenance and Repair or equivalent.
Valid driver's license.
Full vacancy details for this Technician role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!