Monday Matters

HGV Service Planner & Administrator £31,000 basic salary + up to £4,000 bonus Monday to Friday, 8am – 5pm 1 in 4 Saturdays, 8am – 12pm Service, workshop planning and customer-facing role Excellent opportunity for an experienced Service Advisor or Service Administrator Manufacturer KPI and performance bonus Work as part of an established and supportive Service Department We are looking for an experienced HGV Service Planner & Administrator to join a busy commercial vehicle dealership. This is a key role within the Service Department, responsible for ensuring the smooth running of the workshop and providing an excellent level of customer service from initial booking through to vehicle completion and collection. You will deal directly with customers to arrange bookings for routine maintenance, servicing, MOTs and additional repairs, while keeping them informed throughout the repair process. You will also provide essential administrative support to the wider Service and Workshop teams. The Role This is a varied, fast-paced position where no two days are the same. You will need to be organised, proactive and confident dealing with customers, technicians and other departments. Key responsibilities will include: Booking HGVs into the workshop for servicing, maintenance, MOTs and repairs Managing workshop bookings and helping to maximise available capacity Preparing job cards and repair orders accurately Liaising with customers regarding vehicle progress and any additional work required Obtaining authorisation for additional repairs, parts or sub-contracted work Keeping customers updated on delays and changes to agreed timescales Invoicing completed work and MOT tests accurately Costing parts and labour and raising invoices Ordering parts and arranging sub-contract work where required Promoting additional workshop services and repairs where appropriate Carrying out customer follow-up calls to ensure a high level of satisfaction Maintaining accurate vehicle history and service records Scanning and processing completed job cards Supporting general Service Department administration and filing Working closely with the Parts, Workshop and Service teams Ensuring manufacturer and company processes are followed Supporting customer satisfaction and departmental targets Maintaining high standards of health and safety and company compliance About You The ideal candidate will have a proactive, can-do attitude and be comfortable working in a busy commercial dealership environment. You will ideally have: Previous experience within the HGV, commercial vehicle or automotive industry Experience within a Service, Workshop or Aftersales environment Strong customer service and communication skills Excellent administration and organisational skills Good attention to detail The ability to prioritise and manage multiple tasks Good problem-solving skills Technical understanding of vehicles and workshop operations The ability to work accurately to deadlines Confidence dealing with customers and internal departments The ability to work independently as well as part of a team A positive attitude and the ability to remain calm under pressure HGV experience would be advantageous, although candidates with strong automotive or Light Commercial Vehicle experience will also be considered. Full vacancy details for this Service Planner role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Established Main Dealer Based in Tunbridge Wells, Kent Circa £30k Basic Salary Working Hours: Monday to Friday 8am - 5pm - No Weekends! Monday Matters Recruitment is recruiting on behalf of a well-established car dealership in Tunbridge Wells for a Service Bookings Advisor to join their busy aftersales team. This is an ideal opportunity for someone with excellent customer service and administration skills who enjoys working in a fast-paced office environment. This is a telephone-based role with no front-of-house customer interaction. Your sole responsibility is handling inbound and outbound calls, booking customers into the workshop, and managing the service diary. Key Responsibilities: Booking service, MOT and repair appointments Managing the workshop diary to maximise efficiency Handling inbound telephone calls and online booking enquiries Liaising with Service Advisors and the workshop regarding availability Updating customer and vehicle records accurately Contacting customers to confirm appointments and follow up on enquiries Providing exceptional customer service at every stage About You: Previous experience in a dealership or automotive service environment is desirable, but not essential Strong telephone and customer service skills Excellent organisational and administrative ability Confident using computer systems and booking software A positive, professional and team-focused approach Full vacancy details for this Service Bookings Advisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment.

Well Established Independent Garage Group Based in the Croydon area Circa £40k Basic Salary + Bonus 5 Day Working Week Our client, a well-established independent garage based in the Croydon area, is currently seeking a dedicated and experienced Vehicle Technician to join their professional team on a permanent basis. Known for their commitment to quality service and customer satisfaction, this company values skilled technicians who are passionate about delivering top-tier automotive solutions. This role offers an excellent opportunity for a technician looking to grow within a reputable and friendly environment, where expertise and attention to detail are highly valued. The successful candidate will be responsible for carrying out a wide variety of vehicle repairs and servicing tasks within a busy, well-equipped workshop. You will ensure vehicles are maintained to the highest standards, working efficiently and accurately to meet clients’ expectations. The role requires a technician who is proactive, reliable, and capable of working independently while also being a team player. If you are someone who takes pride in your workmanship and thrives in a customer-focused environment, this could be the perfect opportunity for you. Key Responsibilities: Conduct routine servicing and maintenance on a diverse range of vehicles. Diagnose and repair faults using modern diagnostic equipment and techniques. Attend to vehicle inspections and issue repair estimates in a clear and professional manner. Ensure all work is completed to manufacture standards and complies with health and safety regulations. Maintain accurate records of work carried out for each vehicle. Assist in identifying potential issues and providing solutions to clients. Work efficiently to meet deadlines while maintaining high quality of workmanship. Skills & Experience Required: Proven experience as a Vehicle Technician, ideally within an independent garage setting. Competence in performing vehicle diagnostics, repairs, and servicing. Level 2 or Level 3 Motor Vehicle Service & Repair qualification (or equivalent). Good knowledge of modern vehicle systems and diagnostic tools. Strong attention to detail and a high standard of workmanship. Excellent organisational skills and the ability to work independently. Good communication skills and a customer-focused approach. Full vacancy details for this Vehicle Technician role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!