Monday Matters

Main Dealer based in Croydon Circa £33k Basic Salary + Bonus Hours: Monday to Friday 8am to 6pm No Weekends! At Monday Matters Recruitment, we pride ourselves on connecting talented professionals with reputable organisations that value expertise and dedication. Our client, a well-established and respected Car Dealership located in Croydon, is currently seeking a dedicated Service Advisor to join their team. This opportunity is ideal for someone who thrives in a fast-paced automotive environment and is committed to delivering exceptional customer service. The role offers a chance to become an integral part of a reputable dealership, promoting brand loyalty and ensuring customer satisfaction through professional communication and efficient service management. The Service Advisor will serve as the vital link between the dealership and its customers, ensuring that vehicle servicing and repairs are managed smoothly and efficiently. This individual will be responsible for managing customer bookings, advising on vehicle maintenance, and maintaining high standards of service delivery. The successful candidate will demonstrate a strong understanding of automotive services and possess excellent interpersonal skills to build trust and rapport with clients. Key Responsibilities: Greet customers and understand their Vehicle Service requirements in a professional manner Maintain a positive relationship with customers, providing updates and managing expectations throughout the service process Book service and repair appointments, ensuring schedules and priorities are optimised Upsell additional services where appropriate, increasing customer satisfaction and dealership sales Accurately record customer information and vehicle details in the dealership system Coordinate with workshop technicians to ensure timely completion of services and repairs Follow up on completed jobs to confirm customer satisfaction and solicit feedback Maintain a high level of product knowledge on dealership services and vehicle features Skills & Experience Required: Proven experience as a Service Advisor within a car dealership or automotive environment Excellent customer service and communication skills Sound knowledge of automotive services and diagnostic processes Strong organisational and multitasking abilities Professional attitude with a friendly and approachable demeanor Ability to work under pressure and meet deadlines IT literacy, including experience with dealership management systems Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Independent Prestige Specialist Based near Addlestone Circa £35 - 40k Per Annum Hours: Monday to Friday 8am to 5.30pm - No Weekends! Mechanical knowledge/ experience is essential Ideally looking for a candidate who is a fully trained Technician from an independent/ prestige environment Monday Matters Recruitment is proud to be partnering with a highly respected independent prestige specialist garage near Addlestone, known for its exceptional customer service, technical expertise, and passion for performance and luxury vehicles. We are looking for an experienced Service Advisor with a strong mechanical background who can confidently bridge the gap between the workshop and the customer. This is an excellent opportunity for someone who understands the technical side of vehicle repair and servicing, but also enjoys delivering a first-class customer experience. The Role: As Service Advisor, you will be the key point of contact for customers from booking through to vehicle handover. You’ll work closely with technicians, explain technical information clearly, and ensure every customer receives a professional and seamless experience. Key Responsibilities: Managing customer bookings and workshop schedules Advising customers on servicing, repairs, and maintenance requirements Translating technical information into clear customer-friendly language Preparing estimates and invoices Liaising closely with technicians and workshop management Upselling additional work where appropriate Delivering exceptional customer service at all times Keeping customers updated throughout the repair process What We’re Looking For: Strong mechanical knowledge or previous technician/mechanical experience Passion for prestige, performance, or specialist vehicles Excellent communication and organisational skills Professional and customer-focused approach Ability to work efficiently in a fast-paced environment Full UK driving licence preferred What’s on Offer: Competitive salary package Bonus opportunities Friendly and professional working environment Opportunity to work with prestige and specialist vehicles Long-term career development Supportive independent business with an excellent reputation Full vacancy details for this Mechanical Service Advisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Senior Vehicle Technician – Luxury Independent Specialist Chertsey Area Salary: Circa £60,000 Basic Salary + Bonus Hours: Monday–Thursday: 8:30 17:00 | Friday: 8:00–16:30 Weekends OFF State-of-the-art facilities | Supportive, long-standing team Monday Matters Recruitment is delighted to be partnering with a respected luxury independent specialist in the Surrey area as they look to welcome an experienced and passionate Luxury Brand Automotive Vehicle Technician to their team. This is an exceptional chance to work with one of the most prestigious marques in the automotive world, within a business that prides itself on quality, craftsmanship, and a family-friendly working environment. Key Responsibilities Carry out diagnostics, repairs, and maintenance on luxury vehicles to the highest standards. Use advanced tools and diagnostic equipment to identify and resolve issues efficiently. Maintain accurate service and repair records in line with company requirements. Keep up to date with evolving vehicle technologies and industry best practice. Work collaboratively within a skilled team to deliver work on time. Deliver exceptional customer service, building trust and long-term relationships. Skills & Experience Required Proven experience as a Vehicle Technician, ideally with luxury or high-performance brands. Relevant automotive qualifications (e.g., NVQ Level 3 or equivalent). Strong diagnostic capability and in-depth understanding of vehicle systems. Ability to work independently and as part of a fast-paced team. Excellent problem-solving skills and meticulous attention to detail. Confident communication skills with both colleagues and customers. If you're ready to take the next step in your career and join a well-established, reputable independent garage, we’d love to hear from you. Your technical ability and passion for luxury vehicles will play a key role in delivering outstanding service to our clients. For full vacancy details and to apply, please send your CV to Charlotte Lightfoot at Monday Matters Recruitment.