£32,000 -£36,000
Automotive Service Advisor Required for Main Dealership - Bicester
Basic Salary: Up to £32,000 + £4,000 Bonus - £36,000+
Family-Run Business | Multi-Brand Workshop
Weekly shift pattern
7AM - 4PM
8AM-5PM
9AM-6PM
With 1 in 3 Saturday mornings paid at time and a half
Are you a customer-focused professional with a passion for the automotive industry? Join a dynamic and reputable commercial vehicle dealership in Heathrow as an Automotive Service Advisor, where your skills will drive customer satisfaction and business success.
About the Role:
As an Automotive Service Advisor, you will be the key liaison between our customers and workshop technicians. You’ll be responsible for ensuring a seamless aftersales experience, from initial enquiry through to vehicle handover.
Key Responsibilities:
Greet customers, schedule appointments, and manage service bookings efficiently
Provide accurate estimates and explain repair and service processes
Liaise between customers and technicians to ensure clear communication
Manage job progress updates and ensure timely completion
Upsell relevant services and products where appropriate
Handle warranty and service administration
About You:
Previous experience in a service advisor or customer service role, ideally in a commercial vehicle or dealership environment
Strong communication and organisational skills
Excellent problem-solving ability and attention to detail
IT literate with experience using DMS systems (e.g. Kerridge, Pinnacle)
A team player with a proactive and professional attitude
Full UK driving licence (preferred)
What’s on Offer:
Competitive basic salary + achievable bonus scheme
Ongoing manufacturer and in-house training
Friendly, supportive working environment
Career progression opportunities within a growing dealer group
Employee benefits including pension scheme and staff discounts
If you're looking for your next step in the commercial vehicle industry and want to join a team that values expertise and professionalism, we’d love to hear from you. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!