Aftersales Manager

Main Dealer based in Ashford, Kent £38k Basic Salary (£55-60k Per Annum) No weekends, excellent company benefits, company car & supportive management Open to experienced managers and candidates who are looking for the next step in their career Our client, a reputable and forward-thinking main dealer based in Ashford, Kent, is seeking to appoint an Aftersales Manager to join the team. This is an excellent opportunity for an Aftersales Manager — or a Senior Service Advisor/ Workshop Controller ready to step up into a management position — to join a forward-thinking dealer group. You will oversee the Service and Parts departments, ensuring efficient operations, high customer satisfaction and strong financial performance. The role involves leading a motivated team, driving process improvements, and maintaining compliance with manufacturer and company standards. Key Responsibilities: Oversee and manage the entire aftersales process to ensure high-quality customer service and efficient operations. Lead, motivate, and develop the aftersales team to meet and exceed service targets. Establish and maintain strong relationships with customers, ensuring their needs are understood and addressed promptly. Monitor key performance indicators and implement strategies for continuous improvement. Collaborate with other departments to ensure smooth coordination and communication across the business. Manage aftersales budgets, forecasts, and reporting to support business objectives. Handle escalations and resolve complex customer issues effectively and professionally. Maintain up-to-date knowledge of industry trends and best practices to enhance service delivery. Skills & Experience Required: Excellent leadership and team management skills. Strong customer service orientation and ability to build lasting client relationships. Exceptional organisational and problem-solving abilities. Good understanding of KPIs and ability to utilise data to improve service performance. Effective communication skills, both written and verbal. Knowledge of the automotive or relevant service industry is highly desirable. Full vacancy details for this automotive Aftersales Manager role in Ashford, Kent are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Vehicle Technician for award winning Independent Garage in Tunbridge Wells Basic Salary: £40,000 + Bonus Monday-Friday 8AM-5PM - No weekends Pristine workshop conditions Private Heath Care and Tool Club Scheme We are currently seeking a skilled and experienced vehicle technician to join a well-established independent garage in Tunbridge Wells. This is an exciting opportunity to join a highly reputable garage who have been operating for over 50 years. Key Responsibilities: Perform high-quality diagnostics, repairs, and servicing in line with manufacturer standards Support and mentor junior technicians within the workshop Accurately complete job cards and maintain high standards of documentation Liaise with the service team to ensure efficient workflow and customer satisfaction Stay up to date with the latest technical training and manufacturer updates Requirements: NVQ Level 3 or equivalent in Light Vehicle Maintenance Proven experience in a main dealership or high-volume independent garage Strong diagnostic and fault-finding abilities Full UK driving licence MOT Tester qualification is desirable but not essential What’s on Offer: Basic salary of £40,000 Basic + quarterly bonus Ongoing training and development State of the art workshop in pristine condition 22 days’ holiday plus bank holidays Pension scheme and private health care Modern, well-equipped workshop and supportive team environment If you're ready to progress your career within a forward-thinking independent garage in Tunbridge Wells apply today and take the next step towards a shining career. Full vacancy details for this automotive Technician role in Tunbridge Wells are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Vehicle PDI/ Preparation Technician Established Main Dealer Group Circa £30-35k Basic Salary + Bonus Based in Canterbury Hours: Monday to Friday 8am to 5.30pm (No Weekends) About the Role: A well-established main dealer group in Canterbury is seeking an experienced and motivated Vehicle PDI/ Preparation Technician to join its busy used vehicle operation. This is an excellent opportunity for someone who takes pride in delivering high-quality work and wants to be part of a professional, supportive team within a respected dealership network. Key Responsibilities: Carry out inspection, preparation, and repair work on used vehicles prior to sale. Perform diagnostic checks, fluid top-ups, and road tests as required. Identify and rectify minor mechanical or electrical faults. Ensure all vehicles meet internal quality, safety, and presentation standards before handover. Maintain accurate documentation of all work completed. Assist other technicians and departments when needed. About You: Proven experience in a similar vehicle preparation, PDI, or technician role. NVQ Level 2/3 in Light Vehicle Maintenance or equivalent qualification preferred. High attention to detail and commitment to quality workmanship. Full UK driving licence essential. Able to work efficiently both independently and within a team. Full vacancy details for this Vehicle Technician role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Senior/ Diagnostic Vehicle Technician Leading Independent Garage based near Canterbury Circa £40-45k Basic Salary + Bonus Hours: Monday to Friday 8am to 5.30pm - No Weekends! Our client, a well-respected independent garage in Canterbury, is seeking a dedicated and experienced Senior/ Diagnostic Vehicle Technician to join their skilled team. With a commitment to high-quality service and customer satisfaction, this garage takes pride in its reputation and continues to thrive in the competitive automotive industry. The ideal candidate will possess significant experience as a Senior Technician and a solid understanding of diagnostic work, ensuring that every vehicle is serviced to the highest standards. Key Responsibilities: Conduct thorough vehicle diagnostics and repairs, ensuring safety and reliability. Supervise and assist junior technicians, providing guidance and training. Perform routine servicing and maintenance tasks on various makes and models. Communicate effectively with customers, providing clear explanations and recommendations. Maintain records of work completed and ensure compliance with safety standards. Stay updated with industry developments and emerging automotive technologies. Skills & Experience Required: Proven experience as a Senior Vehicle Technician in a garage environment. Strong diagnostic skills and knowledge of modern vehicle systems. Ability to work independently and as part of a team. Excellent communication skills, with a customer-focused approach. Relevant qualifications (e.g., City & Guilds, NVQ) in automotive engineering. Full driving license. Full vacancy details for this Senior/ Diagnostic Vehicle Technician role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!