Automotive Aftersales Advisor

Automotive Aftersales Advisor Prestige Independent Specialist Garage Based in the Paddock Wood area £35,500 Per Annum (£28-30k Basic Salary + Team Bonus Scheme) Hours: Monday to Friday 8am to 5.15pm + 1 in 3 Saturday Mornings Monday Matters Recruitment is delighted to be working with a very well-established independent prestige specialist who is looking to recruit an additional Aftersales Advisor to support their existing team of two. This is a new role due to growth, not a replacement, offering the chance to work alongside a fantastic, supportive Manager in a business with an excellent reputation. The Role: As Aftersales Advisor, you will be the main point of contact for customers, ensuring a professional and positive experience throughout their visit. Your duties will include: Handling telephone enquiries Greeting customers on arrival Communicating with customers throughout the day, advising of any additional work required Liaising closely with the workshop Ordering parts as needed The Ideal Candidate: A minimum of 12–18 months’ customer-facing experience within the motor trade Confident, professional, and customer-focused Able to deliver a high standard of service to help uphold the company’s strong reputation Organised and comfortable working in a busy environment Working Hours: Monday to Friday: 8:00am – 5:15pm (1-hour lunch break) Saturday mornings: 8:00am – 12:00pm (1 in 3 Saturdays, paid at overtime rates) Company Benefits: Monthly team bonus (circa £5,500 per annum) Overtime paid for Saturday mornings Pension scheme Health scheme On-site parking 22 days’ holiday, rising with length of service This is an excellent opportunity to join a respected independent business where teamwork, customer care, and staff wellbeing are genuinely valued. Full vacancy details for this Aftersales Advisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment.

Trade Parts Sales Manager – B2B (Automotive) Independent Employee-Owned Business in Prestige Market Location: Brentwood, Essex Circa £38k Basic Salary - Open to Discussion Hours: Monday to Friday 8AM – 5:30PM Monday Matters Recruitment is working on behalf of a well-established, employee-owned business within the automotive aftermarket sector to recruit an experienced Trade Parts Sales Manager. This is a senior, hands-on leadership role suited to someone who thrives in a fast-paced, KPI-driven sales environment and has a strong background in B2B trade sales. You’ll be responsible for leading a high-activity sales team, driving revenue growth, and developing long-term relationships with professional customers such as workshops, specialists, and performance-focused garages. The Role: As Trade Parts Sales Manager, you will take ownership of day-to-day sales performance while contributing to wider commercial strategy. The environment is demanding and high-intensity, with strong emphasis on call activity, speed of response, margin control, and structured processes. Key Responsibilities: Lead, coach, and manage the Trade Sales team against activity, performance, and KPI targets Drive daily sales activity to achieve monthly and annual revenue goals Develop and strengthen relationships with existing trade accounts while onboarding new customers Oversee outbound sales activity, quoting, account management, and margin discipline Work closely with senior leadership to implement and execute sales strategies Ensure adherence to internal processes, SOPs, and credit-control procedures Occasional weekend work to support automotive events and trade shows Ideal Candidate Profile: Proven experience in B2B Trade Parts Sales, Account Management, or Sales Management Background in automotive, aftermarket parts, wholesale, industrial supply, or similar trade-led sectors Demonstrable success leading teams in fast-paced, high-pressure environments Strong track record of managing KPIs, targets, and high daily activity levels Key Skills & Attributes: Confident, hands-on leader able to motivate, coach, and hold teams accountable Excellent communication and relationship-building skills Strong commercial awareness, including margins, pricing, stock flow, and process Highly organised, detail-focused, and decisive under pressure Comfortable leading from the front in a structured, performance-driven environment Benefits: Additional annual leave Company pension scheme Profit sharing Employee discounts Health & wellbeing programme Company events On-site parking Discounted or free food This role will suit someone who is genuinely used to pressure, enjoys pace and structure, and has a proven ability to drive B2B growth through strong leadership and disciplined sales management. Full vacancy details for this Trade Parts Sales Manager role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment.

Established Main Dealer Based in Ashford, Kent Salary Details: Circa £30k Basic Salary + Bonus Working Hours: Monday to Friday 8am - 5.30pm - No Weekends! At Monday Matters Recruitment, we pride ourselves on connecting talented professionals with forward-thinking companies. Our client, a reputable Car Dealership located in Ashford, Kent, is seeking a dedicated and professional Service Advisor to join their team. This role offers an excellent opportunity for someone with experience in the automotive industry to thrive in a well-established organisation that values customer service and quality standards. The successful candidate will play a crucial role in delivering exceptional service experience to clients, ensuring their needs are met with expertise and a friendly approach. Key Responsibilities: Greet customers warmly and professionally upon arrival, establishing rapport and understanding their service needs Act as the primary point of contact for customers throughout their service journey Accurately record customer vehicle details and service requirements into the dealership’s system Provide clear explanations of the work required and associated costs, ensuring transparency and customer trust Coordinate with workshop staff to establish realistic service and repair timelines Update customers on vehicle progress and ensure all their questions and concerns are addressed promptly Assist with the preparation of invoices and finalising service transactions efficiently Maintain a thorough knowledge of dealership products, services, and promotions to upsell where appropriate Contribute to the overall smooth operation of the service department, supporting team members as needed Skills & Experience Required: Previous experience as a Service Advisor within an automotive environment Strong customer service skills with an empathetic approach to client needs Excellent communication and interpersonal skills Good organisational and time management abilities Ability to explain technical information clearly to customers Proficient with dealership management systems and Microsoft Office suite A professional appearance and a positive attitude If you are an experienced Service Advisor seeking a new opportunity to advance your career within a respected dealership, we want to hear from you. Apply today to take the next step in your professional journey and join a company that values your expertise and commitment to excellent customer service.

Established Main Dealer Based in Tunbridge Wells, Kent Salary Details: Circa £32k Basic Salary + Bonus Working Hours: Monday to Friday 8am - 5.30pm - No Weekends! Subsidised company car scheme Job Benefits: Full manufacturer training programme, competitive basic salary, lucrative bonus package, established motor group with sites across the area which offer fantastic career progression opportunities. Job Summary: Act as the first point of contact for customers requiring vehicle servicing or repairs Provide a warm and professional welcome to all visitors and assist with their service-related inquiries Effectively schedule service appointments and manage the service team's workload Communicate service updates and recommendations clearly to customers Ensure accurate and timely completion of all service-related documentation and invoicing Assist in resolving customer concerns and complaints with empathy and professionalism Collaborate with the service team to maintain a clean and organized service department Essential: Prior experience as a Service Advisor within a car dealership or automotive environment Strong communication and interpersonal skills with a customer-focused approach Excellent organizational abilities and the capability to multitask effectively Proficiency in using dealership management systems and related software Ability to remain calm and composed under pressure while delivering high-quality service A commitment to upholding professional standards and ethical business practices Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment.