Automotive Service Advisor

Commercial Service Advisor Required for Main Dealership - Heathrow Basic Salary: Up to £32,000 + £4,000 Bonus - £36,000+ Family-Run Business | Multi-Brand Workshop Weekly shift pattern 5.30am to 2.30pm 8.00am to 5.00pm 10.00am to 7.00pm With 1 in 3 Saturday mornings paid at time and a half Are you a customer-focused professional with a passion for the automotive industry? Join a dynamic and reputable commercial vehicle dealership in Heathrow as a Service Advisor, where your skills will drive customer satisfaction and business success. About the Role: As a Commercial Automotive Service Advisor, you will be the key liaison between our customers and workshop technicians. You’ll be responsible for ensuring a seamless aftersales experience, from initial enquiry through to vehicle handover. Key Responsibilities: Greet customers, schedule appointments, and manage service bookings efficiently Provide accurate estimates and explain repair and service processes Liaise between customers and technicians to ensure clear communication Manage job progress updates and ensure timely completion Upsell relevant services and products where appropriate Handle warranty and service administration About You: Previous experience in a service advisor or customer service role, ideally in a commercial vehicle or dealership environment Strong communication and organisational skills Excellent problem-solving ability and attention to detail IT literate with experience using DMS systems (e.g. Kerridge, Pinnacle) A team player with a proactive and professional attitude Full UK driving licence (preferred) What’s on Offer: Competitive basic salary + achievable bonus scheme Ongoing manufacturer and in-house training Friendly, supportive working environment Career progression opportunities within a growing dealer group Employee benefits including pension scheme and staff discounts If you're looking for your next step in the commercial vehicle industry and want to join a team that values expertise and professionalism, we’d love to hear from you. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Multi-Skilled HGV/LCV Technician (Heavy & Light Vehicles) Location: Bicester Hours: Monday to Friday, 8:00am – 5:00pm (40 hours per week, with 60-minute unpaid break) Earnings: £44,000 Basic Salary - OTE £64,926 per annum Due to continued growth and increased demand, my client a commercial main dealership is seeking a multi-skilled technician to join their team. They are looking for an individual with the ability to work on both heavy and light commercial vehicles—a rare skill set they believe deserves proper recognition and reward. This is a varied and hands-on role within a supportive, family-run business that values expertise and professionalism. Key Responsibilities: Carrying out diagnostics, maintenance, and repairs on a range of vehicles Flexibly switching between light and heavy vehicle work as required Maintaining a safe, clean, and efficient workshop environment Ensuring all work meets manufacturer and safety standards What They Offer: 22 days holiday plus public holidays (30 days total) Holiday loyalty scheme (additional leave at 3, 5, 7, and 10 years of service) Holiday purchase scheme (up to 3 additional days) Full salary paternity pay (2 weeks) Death in Service policy (2x salary) Group Accident Insurance – 24/7 cover Employer stakeholder pension scheme Tool insurance Free annual Class IV MOT for employees Free on-site parking Friendly, team-oriented working environment Access to brand and manufacturer training (online and in person), with formal certification Key Requirements: Relevant qualifications or proven technical experience Strong diagnostic and repair skills Problem-solving mindset and flexible approach to work Effective communication and organisational skills Awareness and commitment to health and safety practices Ability to work both independently and as part of a team Preferred but not essential: Experience working on both heavy and light vehicles Level 3 qualifications Working for this reputable business is not just about the role—it’s about being part of a business that values its people. We invest in your development and offer a real career path. Many of our team have progressed through the business, and we support ambition at every level. Full vacancy details for this HGV Technician role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

LCV/Van Technician Required for Main Dealership Salary: Basic Salary £32,000/£34,000 + Bonus £40,000 Working Hours: Monday to Friday: 8AM - 5.30PM Weekends OFF Company Overview: Our client, a reputable car dealership located in Kidlington, Oxfordshire, is seeking a dedicated and skilled Permanent LCV Technician. With a strong commitment to delivering exceptional service and top-quality automotive solutions, this dealership prides itself on its knowledgeable team and customer-centric approach. You will join a collaborative environment where your expertise will be valued, and your career can flourish. We are looking for someone who can contribute to the ongoing success of the dealership while ensuring that all light commercial vehicles are maintained to the highest standards. Key Responsibilities: Conduct routine inspections and maintenance on light commercial vehicles (LCVs) to ensure they operate efficiently. Diagnose faults and undertake repairs on various components including engines, transmissions, and electrical systems. Maintain accurate records of all work completed and parts used, adhering to dealership standards. Provide exceptional customer service by communicating effectively with clients regarding vehicle issues and repair processes. Stay updated on industry best practices and manufacturer guidelines to enhance repair and maintenance services. Work collaboratively with other team members to meet service department goals and ensure a streamlined workflow. Skills & Experience Required: Previous experience as an LCV Technician or in a comparable role within the automotive industry. Strong technical knowledge of light commercial vehicles and their systems. Relevant automotive qualifications (such as NVQ, City & Guilds) are preferred. Excellent problem-solving skills and attention to detail. Ability to work effectively both independently and as part of a team. Strong communication skills to liaise with customers and colleagues effectively. Full vacancy details for this LCV Technician role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Service Advisor Required for Main Dealership - Oxford Salary: £30,000 Basic Salary + Bonus (£38,000) Working Hours: Monday to Thursday: 8 AM -6 PM Weekends OFF Monday Matters Recruitment is proud to partner with a reputable car dealership located in Oxfordshire. Our client is seeking a talented and dedicated Permanent Service Advisor to join their dynamic team. This is an exciting opportunity for an individual with a passion for customer service and a background in the automotive industry. As a Service Advisor, you will play a crucial role in delivering exceptional service to customers, ensuring their needs are met while facilitating smooth operations within the dealership. Key Responsibilities: Serve as the primary point of contact for customers, addressing inquiries and providing information on services offered. Schedule service appointments and manage the work order process efficiently. Communicate with technicians to ensure a clear understanding of service requirements and customer concerns. Provide detailed estimates and explain the services to customers in a friendly and professional manner. Follow up with customers post-service to ensure satisfaction and address any concerns. Maintain accurate records of customer interactions and transactions. Contribute to a positive team environment and assist colleagues as needed. Skills & Experience Required: Proven experience as a Service Advisor or in a similar customer-facing role within the automotive sector. Strong communication skills, both verbal and written, with an ability to engage effectively with customers. Excellent organizational skills with attention to detail to manage multiple tasks simultaneously. Ability to work collaboratively in a fast-paced environment, demonstrating a proactive approach to problem-solving. Familiarity with automotive service processes and related software is preferred. A strong commitment to providing high-quality customer service and building lasting relationships. Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!