Automotive Service Advisor

Main Dealer based in Maidstone Circa £32k Basic Salary + Bonus Hours: Monday to Friday 7.30am to 5.30pm + 1 in 3 Saturday Morning Rota Well established family-owned dealer group with a fantastic reputation across Kent Monday Matters Recruitment is proud to partner with a well-established main dealership in Maidstone, Kent, as they seek to expand their team with a talented Service Advisor. Our client is committed to providing exceptional customer service and a quality automotive experience. As a Service Advisor, you will play a crucial role in facilitating communication between customers and the service department, ensuring that all service requests are handled efficiently and professionally. Service Advisor Responsibilities: Act as the primary point of contact for customers, providing them with expert advice and guidance on service options. Receive and manage customer service requests from initial contact through to completion. Schedule service appointments and manage the workflow in the service department. Update customers on the status of their vehicles and any recommended service work. Prepare and present estimates for service work, ensuring transparency and clarity for customers. Handle customer inquiries and resolve any concerns, fostering a positive customer experience. Collaborate closely with technicians and service team members to ensure timely and accurate service delivery. Maintain accurate records of customer interactions and service work performed in the dealership's system. Skills & Experience Required: Proven experience as a Service Advisor in the automotive industry. Strong understanding of vehicle service processes and requirements. Excellent communication and interpersonal skills, with a customer-focused approach. Ability to manage multiple tasks efficiently in a fast-paced environment. Exceptional organizational skills and attention to detail. Proficient in using service management systems and Microsoft Office suite. A valid driving license is preferred. Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment.

HGV Technician – Reading Basic Salary: £50,000 Basic £64,000 OTE Hours: Split Shift (alternating weeks): Monday to Friday 6am to 3pm Monday to Friday 1pm – 10pm Plus Saturday Rota of 1 in 3 working from 7am – 12pm. Training & Certification Opportunities Overtime Paid at 1.5x Rate 22 Days Holiday + Bank Holidays Plenty of Additional Benefits Monday Matters Recruitment is proud to partner with a well-established commercial dealership in Reading, seeking to hire a HGV Technician. This position offers a fantastic opportunity to join a dynamic team dedicated to providing top-quality service and maintaining high standards in the commercial vehicle sector. Our client values their employees and fosters a supportive and engaging work environment, enabling technicians to excel and grow in their careers. Key Responsibilities: Carry out maintenance and repairs on a range of HGV vehicles. Diagnose faults to ensure prompt and effective resolution. Ensure compliance with safety regulations and company policies. Maintain accurate records of work completed and parts used. Collaborate with other technicians and departments to improve workflow. Provide exceptional customer service to clients through professional and knowledgeable interactions. Skills & Experience Required: Proven experience working as an HGV Technician. Relevant qualifications in vehicle maintenance and repair. Strong diagnostic and problem-solving skills. Ability to work efficiently under pressure and manage time effectively. Excellent communication skills and a team-oriented approach. Flexibility to work night shifts and adapt to varying demands. If you are a skilled HGV Technician looking for your next challenge with a reputable commercial dealership, we encourage you to apply. Join a team that values your expertise and provides opportunities for professional growth. Full vacancy details for this HGV Vehicle Technician role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Night Shift HGV Technician – Heathrow Join a leading Commercial Main Dealer at their Heathrow site! Our client is looking for a qualified HGV Technician to become part of their experienced and professional team. Basic Salary: £53,000 per annum Hours: Monday to Friday, 10pm–6:30am (night shift) Training & Certification Opportunities Overtime Paid at 1.5x Rate 22 Days Holiday + Bank Holidays Plenty of Additional Benefits Monday Matters Recruitment is proud to partner with a well-established commercial dealership in Heathrow, seeking to hire a Night Shift HGV Technician. This position offers a fantastic opportunity to join a dynamic team dedicated to providing top-quality service and maintaining high standards in the commercial vehicle sector. Our client values their employees and fosters a supportive and engaging work environment, enabling technicians to excel and grow in their careers. Key Responsibilities: Carry out maintenance and repairs on a range of HGV vehicles. Diagnose faults to ensure prompt and effective resolution. Ensure compliance with safety regulations and company policies. Maintain accurate records of work completed and parts used. Collaborate with other technicians and departments to improve workflow. Provide exceptional customer service to clients through professional and knowledgeable interactions. Skills & Experience Required: Proven experience working as an HGV Technician. Relevant qualifications in vehicle maintenance and repair. Strong diagnostic and problem-solving skills. Ability to work efficiently under pressure and manage time effectively. Excellent communication skills and a team-oriented approach. Flexibility to work night shifts and adapt to varying demands. If you are a skilled HGV Technician looking for your next challenge with a reputable commercial dealership, we encourage you to apply. Join a team that values your expertise and provides opportunities for professional growth. Full vacancy details for this Night Shift HGV Vehicle Technician role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Service Advisor Required for Main Dealership - Oxford Salary: £30,000 Basic Salary + Bonus (£38,000) Working Hours: Monday to Friday: 8 AM - 6 PM Weekends OFF Monday Matters Recruitment is proud to partner with a reputable car dealership located in the Oxford area. Our client is seeking a talented and dedicated Permanent Service Advisor to join their dynamic team. This is an exciting opportunity for an individual with a passion for customer service and a background in the automotive industry. As a Service Advisor, you will play a crucial role in delivering exceptional service to customers, ensuring their needs are met while facilitating smooth operations within the dealership. Key Responsibilities: Serve as the primary point of contact for customers, addressing inquiries and providing information on services offered. Schedule service appointments and manage the work order process efficiently. Communicate with technicians to ensure a clear understanding of service requirements and customer concerns. Provide detailed estimates and explain the services to customers in a friendly and professional manner. Follow up with customers post-service to ensure satisfaction and address any concerns. Maintain accurate records of customer interactions and transactions. Contribute to a positive team environment and assist colleagues as needed. Skills & Experience Required: Proven experience as a Service Advisor or in a similar customer-facing role within the automotive sector. Strong communication skills, both verbal and written, with an ability to engage effectively with customers. Excellent organizational skills with attention to detail to manage multiple tasks simultaneously. Ability to work collaboratively in a fast-paced environment, demonstrating a proactive approach to problem-solving. Familiarity with automotive service processes and related software is preferred. A strong commitment to providing high-quality customer service and building lasting relationships. Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!