Automotive Service Advisor

Prestige Main Dealer Based in Ashford, Kent £35k Basic Salary + Bonus Hours: Monday to Friday 7.30AM to 5.30PM At Monday Matters Recruitment, we pride ourselves on connecting talented professionals with leading organisations in the automotive industry. Our client, a reputable prestige car dealership located in Ashford, Kent, is seeking a dedicated and experienced Workshop Controller to join their team. This company values excellence, customer satisfaction, and a supportive working environment, making it an ideal place for professionals looking to advance their career in automotive service management. The Workshop Controller will play a vital role in ensuring the efficient operation of the service department. The successful candidate will oversee workshop activities, manage technician workflows, and ensure that customer vehicles are serviced and repaired to the highest standards. This is an excellent opportunity for a knowledgeable individual with proven experience in automotive workshop management to contribute to a busy dealership environment. Key Responsibilities: Coordinate daily workshop activities to ensure efficiency and quality standards are met Manage and delegate work to technicians, prioritising jobs to meet customer deadlines Ensure all work is completed to manufacturer and industry standards Communicate effectively with customers regarding vehicle status and service progress Maintain workshop parts and tools inventory, ensuring availability of essential items Monitor and improve workshop productivity and profitability Adhere to health and safety regulations within the workshop environment Skills & Experience Required: Previous experience as a Workshop Controller or in a similar supervisory role within a car dealership Strong knowledge of automotive repair processes and workshop operations Excellent organisational and people management skills Effective communication skills with both colleagues and customers Ability to prioritise tasks in a fast-paced environment Proactive approach to problem-solving and process improvement Valid UK driving licence is preferred Full vacancy details for this Workshop Controller role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Prestige Dealership Based in Orpington Circa £45k Basic Salary + Bonuses (Open to Discussion) Hours: Monday to Friday 8am to 5.30pm - No Weekends! 2x Vacancies due to company expansion At Monday Matters Recruitment, we pride ourselves on connecting talented professionals with reputable organisation that value automotive expertise and dedication. Our latest opportunity is with a prestige dealership based in Orpington, Kent. They are currently seeking a dedicated Diagnostic Vehicle Technician to join their dynamic team. This is an excellent opportunity to work with premium vehicles, modern diagnostic technology, and a forward-thinking service department that values technical expertise and career progression. As a Diagnostic Vehicle Technician, you will be responsible for accurately diagnosing and repairing a variety of vehicle issues, ensuring each customer receives outstanding service. Key Responsibilities: Perform vehicle diagnostic testing using contemporary diagnostic equipment. Identify faults accurately through analysis and assessment of vehicle systems. Carry out repairs and replacements in line with manufacturer specifications. Provide detailed reports on diagnostic findings and repair proposals. Maintain a high standard of workmanship to ensure customer satisfaction and safety. Record work carried out and update workshop systems accordingly. Collaborate with team members to ensure efficient workshop operations. Skills & Experience Required: Proven experience as a Vehicle Technician, specifically with diagnostic expertise. Good knowledge of automotive systems and repair procedures. Strong diagnostic skills with the ability to interpret complex data. Excellent attention to detail and high standards of quality workmanship. Good communication skills and ability to explain technical issues clearly. Ability to work independently and as part of a team. Full driving licence is preferable. Full vacancy details for this Diagnostic Vehicle Technician role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Prestige Main Dealer Based in Ashford, Kent Salary Details: Circa £31k Basic Salary + Bonus Working Hours: Monday to Friday 7.30AM - 5.30PM + 1 Saturday Morning a Month At Monday Matters Recruitment, we pride ourselves on connecting talented professionals with forward-thinking companies. Our client, a reputable Prestige Car Dealership located in Ashford, Kent, is seeking a dedicated and professional Service Advisor to join their team. This role offers an excellent opportunity for someone with experience in the automotive industry to thrive in a well-established organisation that values customer service and quality standards. The successful candidate will play a crucial role in delivering exceptional service experience to clients, ensuring their needs are met with expertise and a friendly approach. Key Responsibilities: Greet customers warmly and professionally upon arrival, establishing rapport and understanding their service needs Act as the primary point of contact for customers throughout their service journey Accurately record customer vehicle details and service requirements into the dealership’s system Provide clear explanations of the work required and associated costs, ensuring transparency and customer trust Coordinate with workshop staff to establish realistic service and repair timelines Update customers on vehicle progress and ensure all their questions and concerns are addressed promptly Assist with the preparation of invoices and finalising service transactions efficiently Maintain a thorough knowledge of dealership products, services, and promotions to upsell where appropriate Contribute to the overall smooth operation of the service department, supporting team members as needed Skills & Experience Required: Previous experience as a Service Advisor within an automotive environment Strong customer service skills with an empathetic approach to client needs Excellent communication and interpersonal skills Good organisational and time management abilities Ability to explain technical information clearly to customers Proficient with dealership management systems and Microsoft Office suite A professional appearance and a positive attitude If you are an experienced Service Advisor seeking a new opportunity to advance your career within a respected dealership, we want to hear from you. Apply today to take the next step in your professional journey and join a company that values your expertise and commitment to excellent customer service.

Established Main Dealer Based in Canterbury, Kent Salary Details: Circa £30k Basic Salary + Bonus Working Hours: Monday to Friday 8AM - 6PM + 1 Saturday Morning a Month At Monday Matters Recruitment, we pride ourselves on connecting talented professionals with forward-thinking companies. Our client, a reputable Car Dealership located in Canterbury, Kent, is seeking a dedicated and professional Service Advisor to join their team. This role offers an excellent opportunity for someone with experience in the automotive industry to thrive in a well-established organisation that values customer service and quality standards. The successful candidate will play a crucial role in delivering exceptional service experience to clients, ensuring their needs are met with expertise and a friendly approach. Key Responsibilities: Greet customers warmly and professionally upon arrival, establishing rapport and understanding their service needs Act as the primary point of contact for customers throughout their service journey Accurately record customer vehicle details and service requirements into the dealership’s system Provide clear explanations of the work required and associated costs, ensuring transparency and customer trust Coordinate with workshop staff to establish realistic service and repair timelines Update customers on vehicle progress and ensure all their questions and concerns are addressed promptly Assist with the preparation of invoices and finalising service transactions efficiently Maintain a thorough knowledge of dealership products, services, and promotions to upsell where appropriate Contribute to the overall smooth operation of the service department, supporting team members as needed Skills & Experience Required: Previous experience as a Service Advisor within an automotive environment Strong customer service skills with an empathetic approach to client needs Excellent communication and interpersonal skills Good organisational and time management abilities Ability to explain technical information clearly to customers Proficient with dealership management systems and Microsoft Office suite A professional appearance and a positive attitude If you are an experienced Service Advisor seeking a new opportunity to advance your career within a respected dealership, we want to hear from you. Apply today to take the next step in your professional journey and join a company that values your expertise and commitment to excellent customer service.