Automotive Service Advisor

Company Type: Car Main Dealer Based in the Medway, Kent area Circa £30k Basic Salary + Bonus (£37k+ OTE) Working Hours: Monday to Friday 8am - 5.30pm - No Weekends! Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, automotive environment? If so, we have an exciting opportunity for a Service Advisor to join our dedicated team at our car main dealership in Medway. About the Role: As a Service Advisor, you will be the key point of contact for our customers throughout their service experience. You’ll ensure every customer receives professional, friendly, and efficient service while supporting the service department to achieve its performance targets. Job Summary: Act as the first point of contact for customers requiring vehicle servicing or repairs Provide a warm and professional welcome to all visitors and assist with their service-related inquiries Effectively schedule service appointments and manage the service team's workload Communicate service updates and recommendations clearly to customers Ensure accurate and timely completion of all service-related documentation and invoicing Assist in resolving customer concerns and complaints with empathy and professionalism Collaborate with the service team to maintain a clean and organized service department Essential: Strong communication and interpersonal skills with a customer-focused approach Excellent organisational abilities and the capability to multitask effectively Proficiency in using dealership management systems and related software Ability to remain calm and composed under pressure while delivering high-quality service A commitment to upholding professional standards and ethical business practices Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment.

Vehicle Technician Required Independent Garage based in Edenbridge Circa £40-45k Starting Basic Salary Hours: Monday to Friday 8.30am to 5.30pm Well-respected business in the local area Our client, a well-respected independent garage located in the charming town of Edenbridge, Kent, is seeking a dedicated and skilled Vehicle Technician. This dynamic team is passionate about providing exceptional automotive services to their valued customers, and they pride themselves on their professionalism and expertise. If you are an experienced technician looking to elevate your career in a supportive and collaborative environment, this opportunity may be the perfect fit for you. Key Responsibilities: Diagnosing and repairing various automotive faults to ensure vehicles are operating at optimal performance. Performing routine maintenance and servicing that includes oil changes, tire rotations, brakes inspections, and engine tune-ups. Conducting thorough vehicle inspections and documenting findings for clients and record-keeping. Utilizing diagnostic equipment and tools to identify mechanical and electrical problems accurately. Maintaining a clean and organized workshop environment while adhering to safety standards and protocols. Providing exceptional customer service by communicating effectively with clients about vehicle condition and necessary repairs. Skills & Experience Required: Proven experience as a Vehicle Technician or similar role within the automotive industry. Strong diagnostic and problem-solving skills with the ability to work under pressure. Knowledge of vehicle systems and components, with a commitment to continual learning and improvement. Excellent communication and interpersonal skills to engage effectively with clients and team members. Relevant qualifications and certifications in automotive technology or mechanics. A reliable and positive attitude, with a genuine passion for automotive work. Full vacancy details for this Vehicle Technician role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Based in Medway, Kent £35k Starting Basic Salary + Bonus + Overtime Hours: Monday to Friday 8am to 5.30pm - No Weekends! Full VAG brand main dealer training programme Our client, a leading car dealership based in Medway, Kent, is seeking a dedicated and skilled Vehicle Technician/ MOT Tester to join their vibrant team. With a reputation for exceptional service and a commitment to customer satisfaction, this dealership prides itself on delivering top-notch automotive solutions. The successful candidate will play a crucial role in ensuring vehicles are maintained to the highest standards and will contribute to a positive customer experience. Key Responsibilities: Carry out vehicle servicing and repairs to manufacturer standards. Perform MOT tests in compliance with regulations and provide clear feedback to customers. Diagnose faults and recommend solutions to enhance vehicle performance. Ensure all work is completed efficiently and to a high quality. Maintain accurate documentation and records of work done, parts used, and any recommendations made. Collaborate with team members to achieve the dealership's objectives. Uphold a safe and compliant working environment, adhering to health and safety regulations. Skills & Experience Required: Proven experience as a Vehicle Technician. Valid MOT Testing Certificate is preferred. Strong mechanical and diagnostic skills. Ability to work independently and as part of a team. Excellent communication skills, both verbal and written. Attention to detail and a commitment to delivering high-quality work. A proactive approach to problem-solving and a passion for the automotive industry. Company Benefits Include: Competitive basic salary + productivity-based bonus Manufacturer training & development pathways (including EV & hybrid certification) Company pension scheme Life assurance Employee referral bonus Cycle to work scheme Staff discounts on vehicle purchases, servicing & parts Access to a mental health support service 22 days holiday + bank holidays (rising with service) Full vacancy details for this Vehicle Technician/ MOT Tester role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Vehicle Diagnostic Technician Required Well Established Main Dealer Based in the Canterbury area Circa £45k Per Annum Hours: Monday to Friday 8am to 5.30pm - No Weekends! Monday Matters Recruitment is excited to partner with a respected main dealership in Canterbury, Kent, in their search for a Vehicle Diagnostic Technician. This is a fantastic opportunity to join a dedicated team in a dynamic work environment. Our client is committed to delivering high-quality service in the automotive industry, ensuring customer satisfaction through expert vehicle diagnostics and repairs. We are looking for a skilled technician who possesses a strong background in vehicle diagnostics and a passion for excellence in automotive service. As a Vehicle Diagnostic Technician, you will play a pivotal role in identifying and resolving complex vehicle issues, ensuring the highest standards of service are met for all customers. Key Responsibilities: Conduct thorough diagnostic assessments using advanced diagnostic equipment. Accurately identify faults and communicate findings to the service team and customers. Perform repairs and maintenance on a variety of vehicle makes and models. Stay current with technical knowledge and industry developments to provide innovative solutions. Maintain a clean and organized work environment, adhering to safety protocols. Skills & Experience Required: Proven experience as a Vehicle Diagnostic Technician or similar role. Strong understanding of vehicle electronics and mechanical systems. Excellent problem-solving skills with attention to detail. Ability to work effectively both independently and as part of a team. Relevant qualifications or certifications in automotive technology. Full vacancy details for this Vehicle Diagnostic Technician role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!