Automotive Service Advisor - Prestige

Company Type: Independent Garage Based in Maidstone Circa £35-38k Basic Salary Working Hours: Monday to Friday 8am - 5.30pm - No Weekends! Ideally looking for a candidate with at least five years’ experience in the role About the Role: As a Service Advisor, you will be the key point of contact for our customers throughout their service experience. You’ll ensure every customer receives professional, friendly, and efficient service while supporting the service department to achieve its performance targets. Job Summary: Act as the first point of contact for customers requiring vehicle servicing or repairs Provide a warm and professional welcome to all visitors and assist with their service-related inquiries Effectively schedule service appointments and manage the service team's workload Communicate service updates and recommendations clearly to customers Ensure accurate and timely completion of all service-related documentation and invoicing Assist in resolving customer concerns and complaints with empathy and professionalism Collaborate with the service team to maintain a clean and organized service department About You: Previous experience in a Service Advisor role within the automotive industry. Strong organisational and communication skills. Confident with IT systems and able to manage workloads effectively. A team player with a proactive and customer-first approach. What’s on Offer: Competitive salary dependent on experience. Opportunity to work with a supportive, close-knit team. Career stability within a well-respected independent garage. Monday to Friday hours – No Weekends. Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment.

Established Main Dealer Based in Tunbridge Wells, Kent Salary Details: Circa £32k Basic Salary + Bonus Working Hours: Monday to Friday 8am - 5.30pm - No Weekends! Subsidised company car scheme Job Benefits: Full manufacturer training programme, competitive basic salary, lucrative bonus package, established motor group with sites across the area which offer fantastic career progression opportunities. Job Summary: Act as the first point of contact for customers requiring vehicle servicing or repairs Provide a warm and professional welcome to all visitors and assist with their service-related inquiries Effectively schedule service appointments and manage the service team's workload Communicate service updates and recommendations clearly to customers Ensure accurate and timely completion of all service-related documentation and invoicing Assist in resolving customer concerns and complaints with empathy and professionalism Collaborate with the service team to maintain a clean and organized service department Essential: Prior experience as a Service Advisor within a car dealership or automotive environment Strong communication and interpersonal skills with a customer-focused approach Excellent organizational abilities and the capability to multitask effectively Proficiency in using dealership management systems and related software Ability to remain calm and composed under pressure while delivering high-quality service A commitment to upholding professional standards and ethical business practices Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment.

Automotive Service Advisor - Prestige Prestige Dealership based in Tonbridge £39k Basic Salary (£43k+ OTE) Hours: Monday to Friday 8am to 6pm + 1 in 4 Saturday Mornings (Paid as Additional Overtime) You must have stable work history within the main dealer network Role available due to expansion not replacement Monday Matters Recruitment is proud to be partnering with a highly prestigious main dealership in Tonbridge, to recruit a customer-focused Service Advisor to join their Aftersales team. This is an excellent opportunity to represent one of the world’s most prestigious automotive brands while benefiting from the stability, support, and career development offered by a well-established dealer group. The Role: As a Service Advisor, you will be the primary point of contact for customers, ensuring a seamless and premium service experience from initial enquiry through to vehicle handover. Key Responsibilities: Managing customer bookings for servicing, maintenance, and repairs Clearly explaining work required, costs, and timescales Liaising closely with the workshop to ensure efficient workflow Keeping customers informed throughout the service process Accurately completing administration and invoicing Handling customer queries and concerns professionally Delivering an exceptional customer experience in line with Porsche brand standards About You: Previous experience as a Service Advisor or in a customer-facing automotive role Premium brand experience is advantageous but not essential Excellent communication and interpersonal skills Strong organisational skills and attention to detail Confident using IT systems and dealership software Professional, positive, and customer-focused approach Full UK driving licence Benefits: Competitive salary and bonus structure Manufacturer and in-house training programmes Ongoing career development and progression opportunities across the group Company pension scheme Life assurance Staff discounts on servicing, repairs, and vehicle purchases Employee assistance programme A supportive, professional working environment within a respected automotive group Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment.

Established Main Dealer Based in Ashford, Kent Salary Details: Circa £30k Basic Salary + Bonus Working Hours: Monday to Friday 8am - 5.30pm - No Weekends! At Monday Matters Recruitment, we pride ourselves on connecting talented professionals with forward-thinking companies. Our client, a reputable Car Dealership located in Ashford, Kent, is seeking a dedicated and professional Service Advisor to join their team. This role offers an excellent opportunity for someone with experience in the automotive industry to thrive in a well-established organisation that values customer service and quality standards. The successful candidate will play a crucial role in delivering exceptional service experience to clients, ensuring their needs are met with expertise and a friendly approach. Key Responsibilities: Greet customers warmly and professionally upon arrival, establishing rapport and understanding their service needs Act as the primary point of contact for customers throughout their service journey Accurately record customer vehicle details and service requirements into the dealership’s system Provide clear explanations of the work required and associated costs, ensuring transparency and customer trust Coordinate with workshop staff to establish realistic service and repair timelines Update customers on vehicle progress and ensure all their questions and concerns are addressed promptly Assist with the preparation of invoices and finalising service transactions efficiently Maintain a thorough knowledge of dealership products, services, and promotions to upsell where appropriate Contribute to the overall smooth operation of the service department, supporting team members as needed Skills & Experience Required: Previous experience as a Service Advisor within an automotive environment Strong customer service skills with an empathetic approach to client needs Excellent communication and interpersonal skills Good organisational and time management abilities Ability to explain technical information clearly to customers Proficient with dealership management systems and Microsoft Office suite A professional appearance and a positive attitude If you are an experienced Service Advisor seeking a new opportunity to advance your career within a respected dealership, we want to hear from you. Apply today to take the next step in your professional journey and join a company that values your expertise and commitment to excellent customer service.