Head of Business (Automotive)

Established Main Dealer Group Based in Maidstone, Kent £45k Package + Company Car You must have experience managing a team within the main dealer network Hours: Monday to Friday 8AM - 6PM + 1 Saturday Morning Per Month (Paid as Overtime) We are excited to offer an excellent opportunity for an experienced and customer-focused professional to join our team at a leading main dealer in Maidstone as a Customer Care Manager. This is a pivotal role within the business, responsible for ensuring the highest levels of customer satisfaction while driving continuous improvement across the customer journey. Key Responsibilities: Act as the primary point of contact for all customer care matters, including the effective handling and resolution of customer complaints Lead and manage the customer experience strategy to ensure outstanding service delivery Drive and monitor Net Promoter Score (NPS) performance, ensuring key KPIs are consistently achieved and improved Analyse customer feedback and identify trends to implement meaningful improvements Produce and present regular performance reports to the senior management team Work closely with departmental managers to embed a customer-first culture across the business Ensure all customer interactions are handled professionally, efficiently, and in line with brand standards About the Role: This role is ideal for someone who is ready to step into a leadership position and is actively working toward becoming a future Service Manager. The successful candidate will oversee a team of four Service Advisors, ensuring consistent performance, high service standards, and smooth daily operations while working closely with senior management on wider departmental objectives. About You: A strong background in Service Reception or customer-facing environments Proven leadership ability with experience managing or mentoring teams Excellent communication and interpersonal skills Experience in complaint handling and customer relationship management A track record of improving processes and driving performance The ambition and drive to progress into a senior leadership role What's On Offer: Competitive Salary Package Company Car Departmental Bonus Scheme Customer Satisfaction Bonus Scheme Upsell Bonus Scheme Clear progression pathway to Service Manager level Ongoing training and development Supportive and professional management team Opportunity to make a meaningful impact within a busy Aftersales operation If you are passionate about delivering exceptional customer experiences and want to take the next step toward a leadership career within the automotive industry, we would love to hear from you. Full vacancy details for this Customer Care Manager role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Head of Business (Automotive) Based in West Sussex Monday Matters Recruitment is representing a leading automotive group that is seeking an experienced and ambitious Head of Business to join their team in West Sussex. This is a confidential search for a senior leadership role responsible for driving overall business performance, strategic growth, and operational excellence across a franchise. Key Responsibilities: Lead and oversee the performance of a dealership in the West Sussex region, including sales, aftersales, and service operations. Develop and implement strategic plans to achieve growth, profitability, and operational excellence. Ensure all dealerships comply with manufacturer standards, brand policies, and operational guidelines. Drive a sales-oriented and profit-driven culture across the network, monitoring performance against KPIs and budgets. Build and maintain strong relationships with senior dealership management and franchise partners, providing leadership, guidance, and support. Monitor market trends, competitor activity, and customer feedback to identify opportunities for expansion and improvement. Report directly to the Franchise Manager/ Group Operations Director, providing insights, recommendations, and updates on regional business performance. Candidate Profile: Extensive experience in automotive dealership or franchise management, ideally in multi-site or volume brand operations. Strong commercial acumen with a proven track record of achieving sales, profitability, and growth targets. Strategic thinker with excellent leadership, communication, and stakeholder management skills. Experienced in operational management, performance monitoring, and team development. What’s On Offer: Competitive salary with performance-based incentives and bonus schemes. Career development opportunities within a growing automotive group. Access to company car schemes or vehicle discounts. Pension scheme and other financial benefits. Structured leadership training, mentoring, and coaching programmes. Dynamic and collaborative work culture across multiple dealerships and brands. Opportunity to influence business strategy and contribute to the growth of a leading volume brand franchise. This is a confidential recruitment process; all applications will be handled discreetly via Beth Allen at Monday Matters Recruitment.

Vehicle Technician Required Well Established Independent Garage Based in Dartford Circa £38-43k Basic Salary Hours: Monday to Friday 8am to 5.30pm - No Weekends! Fantastic company with a stable team Our client, a well-established independent garage located in Dartford, Kent, is on the lookout for a skilled Vehicle Technician to strengthen their dedicated team. With a commitment to delivering high-quality automotive services, this garage has built a reputation for excellence in vehicle maintenance and repair. Key Responsibilities: Conduct diagnostic assessments and perform repairs on a variety of vehicles. Carry out routine servicing and maintenance to ensure vehicle safety and reliability. Maintain accurate records of work completed and parts used. Collaborate effectively with colleagues to provide exceptional service to customers. Stay updated with the latest automotive technologies and repair techniques. Assist in training and mentoring junior technicians as needed. Skills & Experience Required: Proven experience as a Vehicle Technician, preferably within an independent garage setting. Strong understanding of mechanical and electrical systems in vehicles. Ability to diagnose and repair faults efficiently. Excellent problem-solving skills and attention to detail. Strong communication skills and a customer-focused attitude. An NVQ or equivalent qualification in Vehicle Maintenance and Repair is essential. Full UK driving license. Full vacancy details for this Vehicle Technician role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Established Main Dealer Based in Ashford, Kent Salary Details: Circa £30k Basic Salary + Bonus Working Hours: Monday to Friday 8am - 5.30pm - No Weekends! At Monday Matters Recruitment, we pride ourselves on connecting talented professionals with forward-thinking companies. Our client, a reputable Car Dealership located in Ashford, Kent, is seeking a dedicated and professional Service Advisor to join their team. This role offers an excellent opportunity for someone with experience in the automotive industry to thrive in a well-established organisation that values customer service and quality standards. The successful candidate will play a crucial role in delivering exceptional service experience to clients, ensuring their needs are met with expertise and a friendly approach. Key Responsibilities: Greet customers warmly and professionally upon arrival, establishing rapport and understanding their service needs Act as the primary point of contact for customers throughout their service journey Accurately record customer vehicle details and service requirements into the dealership’s system Provide clear explanations of the work required and associated costs, ensuring transparency and customer trust Coordinate with workshop staff to establish realistic service and repair timelines Update customers on vehicle progress and ensure all their questions and concerns are addressed promptly Assist with the preparation of invoices and finalising service transactions efficiently Maintain a thorough knowledge of dealership products, services, and promotions to upsell where appropriate Contribute to the overall smooth operation of the service department, supporting team members as needed Skills & Experience Required: Previous experience as a Service Advisor within an automotive environment Strong customer service skills with an empathetic approach to client needs Excellent communication and interpersonal skills Good organisational and time management abilities Ability to explain technical information clearly to customers Proficient with dealership management systems and Microsoft Office suite A professional appearance and a positive attitude If you are an experienced Service Advisor seeking a new opportunity to advance your career within a respected dealership, we want to hear from you. Apply today to take the next step in your professional journey and join a company that values your expertise and commitment to excellent customer service.