Parts/ Aftersales Advisor

Established Independent Garage Based in Ashford, Kent £34k Basic Salary Hours: Monday to Friday 8am to 6pm + 1 Saturday Morning Per Month About the Role: Monday Matters Recruitment is delighted to be working with a long-standing independent garage in Ashford, known for its friendly team and loyal customer base. We’re looking for an experienced and proactive Aftersales/ Parts Advisor to join their busy workshop. This role is primarily focused on parts — sourcing, ordering, and managing stock — but also includes front-of-house duties, such as speaking with customers, taking calls, and supporting the service team when needed. Key Responsibilities: Identify and source vehicle parts for workshop jobs and retail customers. Manage parts stock levels, supplier orders, and returns. Support technicians with accurate and timely parts supply. Handle customer enquiries in person and over the phone. Take service bookings and relay workshop updates to customers when required. Maintain accurate records using the garage management system. About You: Experience in a Parts Advisor or Aftersales role within an automotive environment (independent garage or dealership). Confident working both behind the scenes and front-of-house. Strong communication skills and a professional, approachable manner. Good IT literacy and attention to detail. A team player who’s happy to help wherever needed. What’s on Offer: Competitive salary based on experience. Supportive and down-to-earth team culture. Stability and variety in a well-respected local business. Career growth and ongoing training opportunities. Full vacancy details for this Parts/ Aftersales Advisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Volume Main Dealer Based in Gillingham, Kent £32k Per Annum Hours: Monday to Friday 8am - 5.30pm - NO WEEKENDS Fantastic company to work for with an excellent reputation across the South East The Role: As a Parts Advisor, you will play a pivotal role in ensuring that our workshop and retail customers receive the correct parts promptly and efficiently. This role is ideal for someone who thrives in a fast-paced environment and enjoys building strong relationships with customers and colleagues alike. Responsibilities: Provide expert advice to customers regarding parts and accessories. Process parts orders for both the workshop and retail customers. Maintain accurate stock levels and handle inventory management. Build and sustain strong customer relationships. Liaise with the workshop team to ensure timely delivery of parts. Handle returns and warranty claims professionally and efficiently. Requirements: Previous experience as a Parts Advisor or in a similar role (preferably in a dealership environment). Excellent communication and interpersonal skills. Strong organisational and multitasking abilities. Knowledge of automotive systems and parts catalogues is advantageous. Proficiency in computer systems, including dealership management software. A proactive, can-do attitude with a customer-first mindset. Company Benefits: Vehicle purchase discounts Employee wellbeing programme Customer/ employee introduction rewards Savings plan Subsidised car scheme Discounts on servicing & parts for family No weekend working Employee recognition awards Staff incentives, hotel breaks Career development Training programmes and rewards Full vacancy details for this Parts Advisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Main Dealer based in Maidstone £32k Basic Salary + Bonus Hours: Monday to Friday 7am to 5pm + 1 in 3 Saturday Morning Rota Well established family-owned dealer group with a fantastic reputation across Kent Monday Matters Recruitment is proud to partner with a well-established main dealership in Maidstone, Kent, as they seek to expand their team with a talented Service Advisor. Our client is committed to providing exceptional customer service and a quality automotive experience. As a Service Advisor, you will play a crucial role in facilitating communication between customers and the service department, ensuring that all service requests are handled efficiently and professionally. Service Advisor Responsibilities: Act as the primary point of contact for customers, providing them with expert advice and guidance on service options. Receive and manage customer service requests from initial contact through to completion. Schedule service appointments and manage the workflow in the service department. Update customers on the status of their vehicles and any recommended service work. Prepare and present estimates for service work, ensuring transparency and clarity for customers. Handle customer inquiries and resolve any concerns, fostering a positive customer experience. Collaborate closely with technicians and service team members to ensure timely and accurate service delivery. Maintain accurate records of customer interactions and service work performed in the dealership's system. Skills & Experience Required: Proven experience as a Service Advisor in the automotive industry. Strong understanding of vehicle service processes and requirements. Excellent communication and interpersonal skills, with a customer-focused approach. Ability to manage multiple tasks efficiently in a fast-paced environment. Exceptional organizational skills and attention to detail. Proficient in using service management systems and Microsoft Office suite. A valid driving license is preferred. Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment.

Based in the Swanley, Kent area Circa £70k Per Annum Company Vehicle + Benefits Experience within the used car market is preferred Our client, a reputable independent dealership located in the Swanley area, is on the lookout for a passionate and driven Prestige Transaction Manager to join their dynamic team. This is a role that offers the opportunity to work within a thriving environment where customer service excellence and prestige vehicle transactions are at the forefront of operations. The ideal candidate will bring extensive experience in transaction management within the automotive industry, contributing to an environment focused on enhancing customer satisfaction and operational efficiency. Key Responsibilities: Oversee and manage all aspects of vehicle transactions, ensuring they meet company standards and customer expectations. Build and maintain strong relationships with customers, providing them with exceptional service throughout the purchasing process. Collaborate with team members to drive sales objectives and enhance overall department performance. Ensure compliance with all relevant industry regulations and company policies during transactions. Continuously assess and improve transaction processes to enhance customer experience and increase efficiency. Analyze sales data and market trends to identify opportunities for growth and to inform decision-making. Train and mentor junior staff on effective transaction management and customer service practices. Skills & Experience Required: Proven experience as a Transaction Manager in the automotive sector, preferably with a focus in the used car market. Strong understanding of vehicle sales processes and customer relationship management. Excellent interpersonal and communication skills, capable of building rapport with a diverse clientele. Demonstrated ability to meet sales targets and drive departmental success. Strong analytical skills with the ability to interpret data to inform strategies. Knowledge of industry regulations and compliance standards. Proficiency in using automotive sales software and tools. Full vacancy details for this Transaction Manager role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!