Aftersales Service Executive – Parts & Warranty

Aftersales Service Executive – Parts & Warranty Salary: £32,000–£35,000 + Bonus Location: Staples Corner, London Hours: Monday–Friday, 8:30am–5:30pm + Saturday mornings on a rota Industry: Luxury / Premium Automotive Independent Business Experience: Strong automotive parts background essential The Role We are looking for an Aftersales Services Executive to join a growing luxury/premium automotive business, with a strong focus on parts, warranty and aftersales administration. The successful candidate must have a strong background in automotive parts and a good understanding of the parts ordering and supply process. You’ll play an important role in supporting the workshop and maintaining a high level of service for our clients, ensuring parts and warranty requirements are managed efficiently from initial request through to completion. Key Responsibilities Manage parts requirements for customer and workshop jobs. Order, track and coordinate parts with suppliers and manufacturers. Monitor availability, delivery times and parts costs. Liaise with technicians to understand vehicle and parts requirements. Manage parts returns and maintain accurate records. Prepare and submit manufacturer and supplier warranty claims. Gather supporting information and documentation for warranty submissions. Track warranty work through to completion and payment. Prepare accurate estimates, job cards and customer invoices. Liaise with clients, suppliers and technicians to provide clear updates. Maintain accurate vehicle, parts and warranty records. Take ownership of queries and resolve issues efficiently. About You A strong automotive parts background is essential for this role. You should have a good understanding of vehicle parts, ordering processes, suppliers and the requirements of a busy workshop environment. Experience in warranty and aftersales would be highly advantageous, particularly within a dealership, specialist or premium automotive environment. We’re looking for someone who is: Experienced and confident within automotive parts. Highly organised with excellent attention to detail. Confident communicating with customers, suppliers and technicians. Comfortable working with costs, invoices and administration. Proactive and able to manage multiple priorities. A strong problem solver who takes ownership. Reliable, professional and commercially aware. Passionate about cars, particularly luxury and performance vehicles. A positive team player who enjoys working in a fast-paced environment. Why Join Us? This is an exciting opportunity to join a premium automotive business, working with exceptional luxury and performance vehicles. You’ll gain broad experience across parts, warranty and aftersales operations, working closely with the workshop and client services teams in a specialist and fast-moving environment. If you have a strong automotive parts background and are looking for your next opportunity within the luxury automotive sector, we’d love to hear from you. For full vacancy details, registered candidates can apply now with their CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry, and we’re here to make sure every Monday counts!

Vehicle Technician (EV Brands) Main Dealer based in Tunbridge Wells Circa £36-39k Basic Salary + Bonuses Hours: Monday to Friday 8.30AM - 5PM + Occasional Saturday Morning Monday Matters Recruitment is proud to be working in partnership with a well-established main dealership in Tunbridge Wells to recruit a talented Vehicle Technician with a passion for the future of automotive technology. This is a unique opportunity to work predominantly on electric and hybrid vehicles (EVs) from leading global brands. The Role: As a Vehicle Technician, you will play a key role in delivering high-quality servicing, diagnostics, and repairs - primarily on electric and hybrid vehicles. You’ll be working with the latest tools, systems, and manufacturer training to ensure vehicles are maintained to the highest standards. Key Responsibilities: Perform servicing, maintenance, and repairs on a range of vehicles, with a focus on EVs and hybrids Carry out advanced diagnostics using manufacturer-approved systems Conduct health checks and identify potential issues accurately Ensure all work is completed efficiently and in line with dealership and manufacturer standards Keep up to date with the latest EV technologies and safety procedures Maintain a clean, safe, and organised working environment About You: Qualified Vehicle Technician (NVQ Level 3 or equivalent) Experience working within a main dealer environment preferred Strong diagnostic and fault-finding skills Interest in electric/hybrid vehicles A proactive attitude and willingness to learn new technologies Full UK driving licence What's On Offer: Competitive salary with performance-related bonus Ongoing manufacturer-led EV training and certification Opportunity to work with cutting-edge electric vehicle technology Modern workshop with the latest diagnostic equipment Career progression within a growing dealership network Company benefits package including pension and staff discounts Full vacancy details for this Vehicle Technician role are available to registered candidates. Apply now with your CV to Charlotte at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Accredited HGV Master Technician – Heathrow Basic Salary: Up to £47,000 + £3,000 Shift Allowance | OTE: £74,574 Split Shift Family-Run Business | Multi-Brand Workshop Monday-Friday ONLY Overtime Available My client is a trusted, family-run commercial vehicle dealership, proudly working with leading manufacturers. They are looking for a skilled and flexible Accredited HGV Master Technician to join our professional Service Team at their Heathrow location. This is a varied role, offering outstanding earning potential, manufacturer training, and a long-term career path with a business that puts people first. The Role: Carry out diagnostics, complex repairs, servicing, and routine maintenance on customer vehicles Attend diagnostic appointments and complete repairs in line with manufacturer standards Mentor junior staff and contribute to a collaborative team environment Participate in ongoing brand-specific training and development What’s on Offer: Basic Salary: Up to £47,000 (DOE) £3,000 Split Shift Allowance Productivity Bonus: Up to £6,000 per year (paid monthly) Realistic OTE: £74,574 per annum Overtime: Paid at 1.5x (weekends and out-of-hours) Shift Pattern: Monday to Friday, 6:00am–2:30pm and 2:00pm–10:30pm Optional Roadside Technician Rota available for additional earnings Benefits: 30 days annual leave (incl. Bank Holidays), plus loyalty holiday increases at 3, 5, 7 & 10 years Holiday+ Scheme – purchase up to 3 extra days Industry-leading training including IRTEC, HGV Class 1/2, and tachograph certification Employer pension scheme & life insurance Tool insurance and full PPE/uniform provided Free annual Class IV MOT Enhanced paternity pay – full 2 weeks Career development all the way up to Director level About You: Diagnostic accreditation is essential Strong diagnostic and problem-solving skills Positive team player with a proactive attitude Organised, communicative, and flexible with duties Health & Safety aware Preferred (but not essential): Level 3 qualification or proven time-served experience (5+ years) HGV/LGV/PCV licence IRTEC, Bus & Coach or Roadside Assistance Training experience Full vacancy details for this HGV Master Technician role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Luxury Independent Prestige/ Sports Car Specialist Based in Harpenden area - Hertfordshire Circa £45-50,000 Basic Salary + Monthly Bonus Working Hours: Monday to Friday: 8AM - 5.30PM Weekends OFF Monday Matters Recruitment is thrilled to partner with a prestigious independent specialist garage located in Hitchin, Hertfordshire, as they seek to enhance their team with a passionate and skilled Vehicle Technician. This role offers a unique opportunity to work with one of the most prestigious brands in the automotive industry in an environment that values expertise, professionalism, and craftsmanship. If you are an experienced Technician eager to contribute to the luxury automotive world, we want to hear from you. Key Responsibilities: Perform diagnostics, repairs, and maintenance on luxury vehicles to the highest standards. Utilise advanced technology and tools to troubleshoot and resolve vehicle issues promptly and efficiently. Maintain detailed records of all services and repairs completed, adhering to company policies. Stay current on industry trends, technologies, and best practices to enhance service quality. Collaborate effectively with a team of automotive professionals to ensure timely completion of all tasks. Provide exceptional customer service to build trust and loyalty with our clients. Skills & Experience Required: Proven experience as a Technician, with a focus on luxury, German Brand or high-performance vehicles. Formal automotive technician qualification (e.g., NVQ Level 3 or equivalent). Strong diagnostic skills and a comprehensive understanding of vehicle systems. Ability to work independently and as part of a team in a fast-paced environment. Excellent problem-solving skills and attention to detail. Effective communication skills to interact positively with clients and team members. If you are ready to take the next step in your career and work with a dedicated team at a reputable independent garage, we invite you to apply for the Vehicle Technician position today. Your expertise and passion for luxury vehicles are just what we need to provide exceptional service. Full vacancy details for this Vehicle Technician role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!