Automotive Service Administrator

Established Main Dealer Based in Tunbridge Wells, Kent Circa £33k Basic Salary + Bonus Working Hours: Monday to Friday 8am - 5.30pm - 1 in 3 Saturday Mornings At Monday Matters Recruitment, we take pride in connecting talented professionals with reputable brands in the automotive industry. Our client, a well-established and reputable car dealership located in Tunbridge Wells, Kent, is seeking a dedicated Automotive Service Advisor to join their dynamic team. As a Service Advisor, you will be the vital link between customers and the workshop team, ensuring a smooth and efficient service process. Your role is key in maintaining high customer satisfaction levels through expert advice, transparent communication, and professional service delivery. The ideal candidate will bring experience, enthusiasm, and a friendly approach, helping to uphold the dealership's excellent reputation. Key Responsibilities: Greeting customers promptly and courteously, understanding their vehicle needs and concerns. Adsorbing vehicle issues, providing clear explanations, and offering suitable service options. Booking appointments and managing workshop schedules efficiently. Preparing service plans, estimates, and billing details accurately and transparently. Ensuring all work is completed within agreed timescales and to a high standard. Maintaining detailed and up-to-date customer records and vehicle history. Building long-term customer relationships through excellent communication and service follow-up. Skills & Experience Required: Proven experience as a Service Advisor within a car dealership or automotive environment. Excellent communication and interpersonal skills, with a customer-focused approach. Strong organisational skills with the ability to multitask and prioritise effectively. Knowledge of automotive systems, services, and repair procedures is advantageous. Proficiency in dealership management software and Microsoft Office suite. Professional appearance and a positive attitude, committed to delivering quality service. Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment.

Service Receptionist / Customer Service Advisor Location: Bicester Salary: £30,000 per annum Hours: 44.5 hours per week, Monday to Friday, plus 1 in 3 Saturday mornings About the Role We are looking for a friendly, professional and customer-focused Service Receptionist to join our busy team in Bicester. This is an excellent opportunity for someone with outstanding customer service skills who enjoys working in a fast-paced environment and takes pride in delivering an exceptional customer experience. You will be the first point of contact for customers, providing a warm welcome and ensuring they receive clear, accurate and timely information throughout their service journey. You will also provide valuable administrative support to our Service and Parts Advisors. For the right candidate, there are excellent opportunities for career development, including progression towards an Accredited Service Advisor qualification through manufacturer training programmes. Key Responsibilities Welcoming customers to the branch and providing a professional, friendly first impression. Dealing with customer enquiries face-to-face, over the telephone and via email. Supporting Service and Parts Advisors with calls, walk-in customers and general administration. Preparing workshop job cards, including pre-service and post-service customer calls. Keeping customers updated on vehicle repairs and service progress. Liaising with workshop colleagues to ensure customer expectations are met. Processing retail and cash invoices. Scanning and forwarding job cards to the administration team. Maintaining accurate vehicle service histories and records. Supporting work-in-progress control and future service planning. Maintaining a clean, tidy and welcoming customer reception and waiting area. Ensuring all administration is completed accurately and efficiently. We are looking for someone who: Has excellent customer service and communication skills. Is confident dealing with customers both face-to-face and over the telephone. Has a positive, can-do attitude and a friendly, approachable personality. Can work effectively as part of a team and independently. Is organised, reliable and has excellent attention to detail. Can think on their feet and handle challenging situations professionally. Is proficient in Microsoft Office, including Word, Excel and Outlook. Is confident learning new systems and software. Experience with Kerridge would be advantageous. Is keen to develop their skills and progress their career within the automotive industry. Previous experience in a customer service, reception or automotive administration role would be beneficial. Working Hours 44.5 hours per week across three alternating shifts, Monday to Friday: 7:00am – 4:00pm 8:00am – 5:00pm 9:00am – 6:00pm Plus one in three Saturday mornings, 8:00am – 12:00pm. Salary and Benefits 30 days' annual leave, including bank holidays. Additional annual leave with length of service. Holiday purchase scheme, allowing up to three additional days. Employer pension scheme. Manufacturer and multi-brand training programmes. Opportunities for career progression and professional development. Free Class IV MOT each year. Company uniform provided. On-site parking. Cycle to Work scheme. Electric Vehicle Salary Sacrifice scheme. Personal accident scheme. Full pay for two weeks of paternity leave. Mental Health First Aiders. A friendly, supportive family-business working environment. Career Development We are particularly interested in candidates who are ambitious and would like to progress into a fully qualified Service Advisor role. Manufacturer training and accreditation pathways are available for those looking to develop their automotive knowledge and build a long-term career within the industry. Full vacancy details for this Service Admin role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Main Dealer based in Canterbury Realistic OTE of £50k+ (£25k Basic Salary) 5 Day week – No Sundays Company car provided Part of a highly reputable dealer group Current Car Sales Experience Required Monday Matters Recruitment is currently recruiting on behalf of a reputable main dealership in Canterbury Kent for a motivated and results-driven Car Sales Executive to join their growing sales team. This is an exciting opportunity for an ambitious car sales professional looking to develop their career within the automotive industry. The successful candidate will be passionate about delivering exceptional customer service, building strong client relationships, and exceeding sales targets in a fast-paced environment. Key Responsibilities: Engage with prospective customers to understand their requirements and recommend suitable vehicle options Manage the full sales journey from initial enquiry through to vehicle handover, ensuring a seamless customer experience Utilise CRM systems effectively to manage leads, follow-ups, and customer interactions Identify opportunities to upsell additional products and services to maximise revenue and customer value Build and maintain long-term relationships with both retail and B2B clients to encourage repeat business and referrals Demonstrate professional phone etiquette and excellent communication skills at all times Coordinate appointments, test drives, follow-up calls, and meetings efficiently Stay up to date with vehicle specifications, promotions, finance packages, and industry trends Candidate Requirements: Previous experience in automotive sales or B2B sales is essential. Strong sales and negotiation skills with a target-driven mindset Excellent organisational abilities and the capability to manage multiple customer enquiries simultaneously Confident communication skills, both written and verbal Experience using CRM software and sales management systems Ability to upsell products and services while maintaining customer trust and satisfaction Multilingual or bilingual skills would be advantageous A proactive, enthusiastic, and customer-focused attitude What’s on Offer: Competitive salary with uncapped commission potential Career progression opportunities within a respected automotive business Supportive and professional working environment Ongoing training and development If you are passionate about sales, enjoy building relationships, and thrive in a customer-focused environment, we would love to hear from you. Full vacancy details for this Car Sales Executive role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Automotive Service Advisor – Luxury & Prestige Specialist Location: Tring Hertfordshire Salary: £32,000/£37,000 depending on experience Hours: Monday–Friday 8.30-5.30 with 1 in 4 Saturday mornings A Rare Opportunity to Join a Highly Respected Family-Run Specialist Are you an experienced Automotive Service Advisor looking for something a little different? This is a fantastic opportunity to join a highly regarded, family-run luxury and prestige vehicle specialist in Hertfordshire. With an excellent local reputation, exceptional workshop facilities and a long-standing, loyal team, this is a business that genuinely values its people, its customers and the quality of its work. This isn't your typical garage environment. You'll be joining a professional, well-equipped operation where standards are high, customer service is paramount and the team takes real pride in what they do. The Role As Service Advisor, you will play a key role in delivering an exceptional customer experience, acting as the main point of contact for customers throughout their vehicle's journey, from initial booking through to collection. Working closely with an experienced and established workshop team, you'll ensure customers receive clear communication, honest advice and a first-class level of service at every stage. Key Responsibilities Welcoming customers and managing service and repair bookings. Accurately recording vehicle concerns and liaising with the workshop team. Providing regular updates and clear communication throughout the repair process. Preparing estimates and invoices, explaining recommended work and repairs. Identifying additional work and opportunities to enhance customer experience. Building strong customer relationships and encouraging long-term loyalty. Maintaining the exceptionally high standards associated with a luxury specialist. What We're Looking For Previous experience as an Automotive Service Advisor, ideally within a prestige, premium or independent specialist environment. Excellent communication and customer relationship skills. A professional, organised and customer-focused approach. Confidence discussing vehicle repairs, servicing and maintenance. Good IT skills and experience using garage management systems. Someone who enjoys working as part of a close-knit, supportive team. What's on Offer? £32,000/£37,000 basic salary Monday to Friday working with one Saturday morning per month Outstanding facilities and a high-quality working environment. A friendly, family-run business with an excellent reputation. A genuinely long-standing and experienced team. A stable, well-established business where people are valued. The opportunity to work with some fantastic luxury and prestige vehicles. Why This Opportunity? Opportunities like this don't come around very often. Joining a respected family-run luxury specialist with first-class facilities, an established team and a reputation for doing things properly offers a refreshing alternative to the usual dealership environment. If you're an experienced Service Advisor who takes pride in delivering exceptional customer service and would enjoy being part of a business where quality comes before quantity, we'd love to hear from you. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment – Automotive recruitment specialists. Making sure every Monday counts!