Automotive Service Advisor

Automotive Service Advisor – Luxury & Prestige Specialist Location: Tring Hertfordshire Salary: £32,000/£37,000 depending on experience Hours: Monday–Friday 8.30-5.30 with 1 in 4 Saturday mornings A Rare Opportunity to Join a Highly Respected Family-Run Specialist Are you an experienced Automotive Service Advisor looking for something a little different? This is a fantastic opportunity to join a highly regarded, family-run luxury and prestige vehicle specialist in Hertfordshire. With an excellent local reputation, exceptional workshop facilities and a long-standing, loyal team, this is a business that genuinely values its people, its customers and the quality of its work. This isn't your typical garage environment. You'll be joining a professional, well-equipped operation where standards are high, customer service is paramount and the team takes real pride in what they do. The Role As Service Advisor, you will play a key role in delivering an exceptional customer experience, acting as the main point of contact for customers throughout their vehicle's journey, from initial booking through to collection. Working closely with an experienced and established workshop team, you'll ensure customers receive clear communication, honest advice and a first-class level of service at every stage. Key Responsibilities Welcoming customers and managing service and repair bookings. Accurately recording vehicle concerns and liaising with the workshop team. Providing regular updates and clear communication throughout the repair process. Preparing estimates and invoices, explaining recommended work and repairs. Identifying additional work and opportunities to enhance customer experience. Building strong customer relationships and encouraging long-term loyalty. Maintaining the exceptionally high standards associated with a luxury specialist. What We're Looking For Previous experience as an Automotive Service Advisor, ideally within a prestige, premium or independent specialist environment. Excellent communication and customer relationship skills. A professional, organised and customer-focused approach. Confidence discussing vehicle repairs, servicing and maintenance. Good IT skills and experience using garage management systems. Someone who enjoys working as part of a close-knit, supportive team. What's on Offer? £32,000/£37,000 basic salary Monday to Friday working with one Saturday morning per month Outstanding facilities and a high-quality working environment. A friendly, family-run business with an excellent reputation. A genuinely long-standing and experienced team. A stable, well-established business where people are valued. The opportunity to work with some fantastic luxury and prestige vehicles. Why This Opportunity? Opportunities like this don't come around very often. Joining a respected family-run luxury specialist with first-class facilities, an established team and a reputation for doing things properly offers a refreshing alternative to the usual dealership environment. If you're an experienced Service Advisor who takes pride in delivering exceptional customer service and would enjoy being part of a business where quality comes before quantity, we'd love to hear from you. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment – Automotive recruitment specialists. Making sure every Monday counts!

Established Family Run Premium Dealership Based in the Norwich Area Circa £32,500K Basic Salary + Bonus £40,000+ Working Hours: Monday to Friday 8am - 6PM with Saturday Mornings on a rota Premium Facilities At Monday Matters Recruitment, we take pride in connecting talented professionals with reputable brands in the automotive industry. Our client, a well-established and reputable car dealership located in Norwich is seeking a dedicated Automotive Service Advisor to join their dynamic team. This company values excellent customer service, professionalism, and industry expertise, offering a supportive environment where you can thrive and develop your career. As a Service Advisor, you will be the vital link between customers and the workshop team, ensuring a smooth and efficient service process. Your role is key in maintaining high customer satisfaction levels through expert advice, transparent communication, and professional service delivery. The ideal candidate will bring experience, enthusiasm, and a friendly approach, helping to uphold the dealership's excellent reputation. Key Responsibilities: Greeting customers promptly and courteously, understanding their vehicle needs and concerns. Adsorbing vehicle issues, providing clear explanations, and offering suitable service options. Booking appointments and managing workshop schedules efficiently. Preparing service plans, estimates, and billing details accurately and transparently. Ensuring all work is completed within agreed timescales and to a high standard. Maintaining detailed and up-to-date customer records and vehicle history. Building long-term customer relationships through excellent communication and service follow-up. Skills & Experience Required: Proven experience as a Service Advisor within a car dealership or automotive environment. Excellent communication and interpersonal skills, with a customer-focused approach. Strong organisational skills with the ability to multitask and prioritise effectively. Knowledge of automotive systems, services, and repair procedures is advantageous. Proficiency in dealership management software and Microsoft Office suite. Professional appearance and a positive attitude, committed to delivering quality service. Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment.

Well Established Independent Garage Group Based in the Bromley area Circa £40k Basic Salary + Bonus 5 Day Working Week - No Weekends! Our client, a well-established independent garage based in the Bromley area, is currently seeking a dedicated and experienced Vehicle Technician to join their professional team. Known for their commitment to quality service and customer satisfaction, this company values skilled technicians who are passionate about delivering top-tier automotive solutions. This role offers an excellent opportunity for a technician looking to grow within a reputable and friendly environment, where expertise and attention to detail are highly valued. The successful candidate will be responsible for carrying out a wide variety of vehicle repairs and servicing tasks within a busy, well-equipped workshop. You will ensure vehicles are maintained to the highest standards, working efficiently and accurately to meet clients’ expectations. The role requires a technician who is proactive, reliable, and capable of working independently while also being a team player. If you are someone who takes pride in your workmanship and thrives in a customer-focused environment, this could be the perfect opportunity for you. Key Responsibilities: Conduct routine servicing and maintenance on a diverse range of vehicles. Diagnose and repair faults using modern diagnostic equipment and techniques. Attend to vehicle inspections and issue repair estimates in a clear and professional manner. Ensure all work is completed to manufacture standards and complies with health and safety regulations. Maintain accurate records of work carried out for each vehicle. Assist in identifying potential issues and providing solutions to clients. Work efficiently to meet deadlines while maintaining high quality of workmanship. Skills & Experience Required: Proven experience as a Vehicle Technician, ideally within an independent garage setting. Competence in performing vehicle diagnostics, repairs, and servicing. Level 2 or Level 3 Motor Vehicle Service & Repair qualification (or equivalent). Good knowledge of modern vehicle systems and diagnostic tools. Strong attention to detail and a high standard of workmanship. Excellent organisational skills and the ability to work independently. Good communication skills and a customer-focused approach. Full vacancy details for this Vehicle Technician role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Established Family Run Main Dealer Based in the Aylesbury Area Circa £35K Basic Salary + Bonus Working Hours: Monday to Friday 8am - 5.30pm with 1 in 3 Saturday Mornings At Monday Matters Recruitment, we take pride in connecting talented professionals with reputable brands in the automotive industry. Our client, a well-established and reputable car dealership located in Aylesbury is seeking a dedicated Automotive Service Advisor to join their dynamic team. This company values excellent customer service, professionalism, and industry expertise, offering a supportive environment where you can thrive and develop your career. As a Service Advisor, you will be the vital link between customers and the workshop team, ensuring a smooth and efficient service process. Your role is key in maintaining high customer satisfaction levels through expert advice, transparent communication, and professional service delivery. The ideal candidate will bring experience, enthusiasm, and a friendly approach, helping to uphold the dealership's excellent reputation. Key Responsibilities: Greeting customers promptly and courteously, understanding their vehicle needs and concerns. Adsorbing vehicle issues, providing clear explanations, and offering suitable service options. Booking appointments and managing workshop schedules efficiently. Preparing service plans, estimates, and billing details accurately and transparently. Ensuring all work is completed within agreed timescales and to a high standard. Maintaining detailed and up-to-date customer records and vehicle history. Building long-term customer relationships through excellent communication and service follow-up. Skills & Experience Required: Proven experience as a Service Advisor within a car dealership or automotive environment. Excellent communication and interpersonal skills, with a customer-focused approach. Strong organisational skills with the ability to multitask and prioritise effectively. Knowledge of automotive systems, services, and repair procedures is advantageous. Proficiency in dealership management software and Microsoft Office suite. Professional appearance and a positive attitude, committed to delivering quality service. Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment.