Automotive Service Advisor

Established Family Run Premium Dealership Based in the Norwich Area Circa £32,500K Basic Salary + Bonus £40,000+ Working Hours: Monday to Friday 8am - 6PM with Saturday Mornings on a rota Premium Facilities At Monday Matters Recruitment, we take pride in connecting talented professionals with reputable brands in the automotive industry. Our client, a well-established and reputable car dealership located in Norwich is seeking a dedicated Automotive Service Advisor to join their dynamic team. This company values excellent customer service, professionalism, and industry expertise, offering a supportive environment where you can thrive and develop your career. As a Service Advisor, you will be the vital link between customers and the workshop team, ensuring a smooth and efficient service process. Your role is key in maintaining high customer satisfaction levels through expert advice, transparent communication, and professional service delivery. The ideal candidate will bring experience, enthusiasm, and a friendly approach, helping to uphold the dealership's excellent reputation. Key Responsibilities: Greeting customers promptly and courteously, understanding their vehicle needs and concerns. Adsorbing vehicle issues, providing clear explanations, and offering suitable service options. Booking appointments and managing workshop schedules efficiently. Preparing service plans, estimates, and billing details accurately and transparently. Ensuring all work is completed within agreed timescales and to a high standard. Maintaining detailed and up-to-date customer records and vehicle history. Building long-term customer relationships through excellent communication and service follow-up. Skills & Experience Required: Proven experience as a Service Advisor within a car dealership or automotive environment. Excellent communication and interpersonal skills, with a customer-focused approach. Strong organisational skills with the ability to multitask and prioritise effectively. Knowledge of automotive systems, services, and repair procedures is advantageous. Proficiency in dealership management software and Microsoft Office suite. Professional appearance and a positive attitude, committed to delivering quality service. Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment.

Well Established Independent Garage Group Based in the Bromley area Circa £40k Basic Salary + Bonus 5 Day Working Week - No Weekends! Our client, a well-established independent garage based in the Bromley area, is currently seeking a dedicated and experienced Vehicle Technician to join their professional team. Known for their commitment to quality service and customer satisfaction, this company values skilled technicians who are passionate about delivering top-tier automotive solutions. This role offers an excellent opportunity for a technician looking to grow within a reputable and friendly environment, where expertise and attention to detail are highly valued. The successful candidate will be responsible for carrying out a wide variety of vehicle repairs and servicing tasks within a busy, well-equipped workshop. You will ensure vehicles are maintained to the highest standards, working efficiently and accurately to meet clients’ expectations. The role requires a technician who is proactive, reliable, and capable of working independently while also being a team player. If you are someone who takes pride in your workmanship and thrives in a customer-focused environment, this could be the perfect opportunity for you. Key Responsibilities: Conduct routine servicing and maintenance on a diverse range of vehicles. Diagnose and repair faults using modern diagnostic equipment and techniques. Attend to vehicle inspections and issue repair estimates in a clear and professional manner. Ensure all work is completed to manufacture standards and complies with health and safety regulations. Maintain accurate records of work carried out for each vehicle. Assist in identifying potential issues and providing solutions to clients. Work efficiently to meet deadlines while maintaining high quality of workmanship. Skills & Experience Required: Proven experience as a Vehicle Technician, ideally within an independent garage setting. Competence in performing vehicle diagnostics, repairs, and servicing. Level 2 or Level 3 Motor Vehicle Service & Repair qualification (or equivalent). Good knowledge of modern vehicle systems and diagnostic tools. Strong attention to detail and a high standard of workmanship. Excellent organisational skills and the ability to work independently. Good communication skills and a customer-focused approach. Full vacancy details for this Vehicle Technician role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Established Family Run Main Dealer Based in the Aylesbury Area Circa £35K Basic Salary + Bonus Working Hours: Monday to Friday 8am - 5.30pm with 1 in 3 Saturday Mornings At Monday Matters Recruitment, we take pride in connecting talented professionals with reputable brands in the automotive industry. Our client, a well-established and reputable car dealership located in Aylesbury is seeking a dedicated Automotive Service Advisor to join their dynamic team. This company values excellent customer service, professionalism, and industry expertise, offering a supportive environment where you can thrive and develop your career. As a Service Advisor, you will be the vital link between customers and the workshop team, ensuring a smooth and efficient service process. Your role is key in maintaining high customer satisfaction levels through expert advice, transparent communication, and professional service delivery. The ideal candidate will bring experience, enthusiasm, and a friendly approach, helping to uphold the dealership's excellent reputation. Key Responsibilities: Greeting customers promptly and courteously, understanding their vehicle needs and concerns. Adsorbing vehicle issues, providing clear explanations, and offering suitable service options. Booking appointments and managing workshop schedules efficiently. Preparing service plans, estimates, and billing details accurately and transparently. Ensuring all work is completed within agreed timescales and to a high standard. Maintaining detailed and up-to-date customer records and vehicle history. Building long-term customer relationships through excellent communication and service follow-up. Skills & Experience Required: Proven experience as a Service Advisor within a car dealership or automotive environment. Excellent communication and interpersonal skills, with a customer-focused approach. Strong organisational skills with the ability to multitask and prioritise effectively. Knowledge of automotive systems, services, and repair procedures is advantageous. Proficiency in dealership management software and Microsoft Office suite. Professional appearance and a positive attitude, committed to delivering quality service. Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment.

Aftersales Service Executive – Parts & Warranty Salary: £32,000–£35,000 + Bonus Location: Staples Corner, London Hours: Monday–Friday, 8:30am–5:30pm + Saturday mornings on a rota Industry: Luxury / Premium Automotive Independent Business Experience: Strong automotive parts background essential The Role We are looking for an Aftersales Services Executive to join a growing luxury/premium automotive business, with a strong focus on parts, warranty and aftersales administration. The successful candidate must have a strong background in automotive parts and a good understanding of the parts ordering and supply process. You’ll play an important role in supporting the workshop and maintaining a high level of service for our clients, ensuring parts and warranty requirements are managed efficiently from initial request through to completion. Key Responsibilities Manage parts requirements for customer and workshop jobs. Order, track and coordinate parts with suppliers and manufacturers. Monitor availability, delivery times and parts costs. Liaise with technicians to understand vehicle and parts requirements. Manage parts returns and maintain accurate records. Prepare and submit manufacturer and supplier warranty claims. Gather supporting information and documentation for warranty submissions. Track warranty work through to completion and payment. Prepare accurate estimates, job cards and customer invoices. Liaise with clients, suppliers and technicians to provide clear updates. Maintain accurate vehicle, parts and warranty records. Take ownership of queries and resolve issues efficiently. About You A strong automotive parts background is essential for this role. You should have a good understanding of vehicle parts, ordering processes, suppliers and the requirements of a busy workshop environment. Experience in warranty and aftersales would be highly advantageous, particularly within a dealership, specialist or premium automotive environment. We’re looking for someone who is: Experienced and confident within automotive parts. Highly organised with excellent attention to detail. Confident communicating with customers, suppliers and technicians. Comfortable working with costs, invoices and administration. Proactive and able to manage multiple priorities. A strong problem solver who takes ownership. Reliable, professional and commercially aware. Passionate about cars, particularly luxury and performance vehicles. A positive team player who enjoys working in a fast-paced environment. Why Join Us? This is an exciting opportunity to join a premium automotive business, working with exceptional luxury and performance vehicles. You’ll gain broad experience across parts, warranty and aftersales operations, working closely with the workshop and client services teams in a specialist and fast-moving environment. If you have a strong automotive parts background and are looking for your next opportunity within the luxury automotive sector, we’d love to hear from you. For full vacancy details, registered candidates can apply now with their CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry, and we’re here to make sure every Monday counts!