Automotive Service Advisor

Head of Business (Automotive) Based in West Sussex Monday Matters Recruitment is representing a leading automotive group that is seeking an experienced and ambitious Head of Business to join their team in West Sussex. This is a confidential search for a senior leadership role responsible for driving overall business performance, strategic growth, and operational excellence across a franchise. Key Responsibilities: Lead and oversee the performance of a dealership in the West Sussex region, including sales, aftersales, and service operations. Develop and implement strategic plans to achieve growth, profitability, and operational excellence. Ensure all dealerships comply with manufacturer standards, brand policies, and operational guidelines. Drive a sales-oriented and profit-driven culture across the network, monitoring performance against KPIs and budgets. Build and maintain strong relationships with senior dealership management and franchise partners, providing leadership, guidance, and support. Monitor market trends, competitor activity, and customer feedback to identify opportunities for expansion and improvement. Report directly to the Franchise Manager/ Group Operations Director, providing insights, recommendations, and updates on regional business performance. Candidate Profile: Extensive experience in automotive dealership or franchise management, ideally in multi-site or volume brand operations. Strong commercial acumen with a proven track record of achieving sales, profitability, and growth targets. Strategic thinker with excellent leadership, communication, and stakeholder management skills. Experienced in operational management, performance monitoring, and team development. What’s On Offer: Competitive salary with performance-based incentives and bonus schemes. Career development opportunities within a growing automotive group. Access to company car schemes or vehicle discounts. Pension scheme and other financial benefits. Structured leadership training, mentoring, and coaching programmes. Dynamic and collaborative work culture across multiple dealerships and brands. Opportunity to influence business strategy and contribute to the growth of a leading volume brand franchise. This is a confidential recruitment process; all applications will be handled discreetly via Beth Allen at Monday Matters Recruitment.

Vehicle Technician Required Well Established Independent Garage Based in Dartford Circa £38-43k Basic Salary Hours: Monday to Friday 8am to 5.30pm - No Weekends! Fantastic company with a stable team Our client, a well-established independent garage located in Dartford, Kent, is on the lookout for a skilled Vehicle Technician to strengthen their dedicated team. With a commitment to delivering high-quality automotive services, this garage has built a reputation for excellence in vehicle maintenance and repair. Key Responsibilities: Conduct diagnostic assessments and perform repairs on a variety of vehicles. Carry out routine servicing and maintenance to ensure vehicle safety and reliability. Maintain accurate records of work completed and parts used. Collaborate effectively with colleagues to provide exceptional service to customers. Stay updated with the latest automotive technologies and repair techniques. Assist in training and mentoring junior technicians as needed. Skills & Experience Required: Proven experience as a Vehicle Technician, preferably within an independent garage setting. Strong understanding of mechanical and electrical systems in vehicles. Ability to diagnose and repair faults efficiently. Excellent problem-solving skills and attention to detail. Strong communication skills and a customer-focused attitude. An NVQ or equivalent qualification in Vehicle Maintenance and Repair is essential. Full UK driving license. Full vacancy details for this Vehicle Technician role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Established Main Dealer Based in Ashford, Kent Salary Details: Circa £30k Basic Salary + Bonus Working Hours: Monday to Friday 8am - 5.30pm - No Weekends! At Monday Matters Recruitment, we pride ourselves on connecting talented professionals with forward-thinking companies. Our client, a reputable Car Dealership located in Ashford, Kent, is seeking a dedicated and professional Service Advisor to join their team. This role offers an excellent opportunity for someone with experience in the automotive industry to thrive in a well-established organisation that values customer service and quality standards. The successful candidate will play a crucial role in delivering exceptional service experience to clients, ensuring their needs are met with expertise and a friendly approach. Key Responsibilities: Greet customers warmly and professionally upon arrival, establishing rapport and understanding their service needs Act as the primary point of contact for customers throughout their service journey Accurately record customer vehicle details and service requirements into the dealership’s system Provide clear explanations of the work required and associated costs, ensuring transparency and customer trust Coordinate with workshop staff to establish realistic service and repair timelines Update customers on vehicle progress and ensure all their questions and concerns are addressed promptly Assist with the preparation of invoices and finalising service transactions efficiently Maintain a thorough knowledge of dealership products, services, and promotions to upsell where appropriate Contribute to the overall smooth operation of the service department, supporting team members as needed Skills & Experience Required: Previous experience as a Service Advisor within an automotive environment Strong customer service skills with an empathetic approach to client needs Excellent communication and interpersonal skills Good organisational and time management abilities Ability to explain technical information clearly to customers Proficient with dealership management systems and Microsoft Office suite A professional appearance and a positive attitude If you are an experienced Service Advisor seeking a new opportunity to advance your career within a respected dealership, we want to hear from you. Apply today to take the next step in your professional journey and join a company that values your expertise and commitment to excellent customer service.

Vehicle Technician (Luxury/ Prestige) Based in Sevenoaks, Kent Independent Prestige Specialist Garage Circa £48-50k Basic Salary + Competitive Monthly Bonus Working Hours: Monday to Thursday 7.30AM - 5.30PM/ 2.45PM finish on a Friday (No Weekends) Monday Matters Recruitment is seeking a Vehicle Technician to join a highly respected independent specialist garage in Sevenoaks. This is an excellent opportunity for an experienced professional with a passion for high-performance vehicles to work in a dynamic and well-equipped workshop. As a Vehicle Technician, you will be responsible for the diagnosis, repair, and maintenance of specialist vehicles to the highest standards. You must be confident working with complex diagnostic procedures and advanced electrical systems across both modern and classic vehicles. Working alongside a skilled and knowledgeable team, you will ensure every vehicle receives expert care and attention. Key Responsibilities: Diagnose and repair mechanical, electrical, and electronic faults using specialist diagnostic equipment Carry out servicing, maintenance, and repair work to manufacturer and prestige standards Confidently undertake complex diagnostic and electrical fault-finding Supervise and support junior technicians, ensuring quality and safety standards are met Work closely with the service team to maintain efficient workflow and high customer satisfaction Accurately document all work completed, including parts used and labour time Keep up to date with the latest automotive technologies and industry best practices Skills & Experience Required: Proven experience as a Senior Vehicle Technician Strong diagnostic skills and ability to work with classic and modern vehicle systems VAG/ Prestige Car experience preferred but not essential NVQ Level 3 or equivalent qualification in automotive repair Ability to work independently and as part of a team Full vacancy details for this Vehicle Technician role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!