Automotive Service Advisor

Established Main Dealer Based in Maidstone, Kent Circa £30k Basic Salary + Bonus Working Hours: Monday to Friday 8am - 5.30pm + 1 in 3 Saturday Mornings Open to candidates new to the automotive industry, but must have experience in a customer service role Monday Matters Recruitment is proud to partner with a well-established main dealership in Maidstone, Kent, as they seek to expand their team with a talented Service Advisor. Our client is committed to providing exceptional customer service and a quality automotive experience. As a Service Advisor, you will play a crucial role in facilitating communication between customers and the service department, ensuring that all service requests are handled efficiently and professionally. Service Advisor Responsibilities: Act as the primary point of contact for customers, providing them with expert advice and guidance on service options. Receive and manage customer service requests from initial contact through to completion. Schedule service appointments and manage the workflow in the service department. Update customers on the status of their vehicles and any recommended service work. Prepare and present estimates for service work, ensuring transparency and clarity for customers. Handle customer inquiries and resolve any concerns, fostering a positive customer experience. Collaborate closely with technicians and service team members to ensure timely and accurate service delivery. Maintain accurate records of customer interactions and service work performed in the dealership's system. Skills & Experience Required: Proven experience within a customer service environment. Excellent communication and interpersonal skills, with a customer-focused approach. Ability to manage multiple tasks efficiently in a fast-paced environment. Exceptional organisational skills and attention to detail. Proficient in using service management systems and Microsoft Office suite. A valid driving license is essential. Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment.

Established Main Dealer Group Based in Maidstone, Kent £40-45k Yearly Package Hours: Monday to Friday 8AM - 6PM + Saturday Morning Rota (Paid as Overtime) Looking for someone actively looking to become a future Service Manager Monday Matters Recruitment is proud to be recruiting for an ambitious and experienced Service Supervisor to join a busy and growing Aftersales department within a well-established automotive business. This is an exciting opportunity for a motivated individual looking to take the next step in their career and play a key role in building and developing a successful Service operation from the ground up. The position offers a clear pathway toward a future Service Manager role for the right candidate. The Role: The successful candidate will oversee the day-to-day operations of a new Service department, ensuring excellent customer service standards, smooth workshop operations, and consistent departmental performance. You will work closely with senior management to support wider Aftersales objectives while helping shape and grow the team. Key Responsibilities: Supervising the daily operation of the Service department Delivering exceptional customer service and maintaining high satisfaction levels Supporting and developing team members within the Aftersales function Managing service reception activities and customer communication Assisting in driving departmental efficiency and performance Working collaboratively with senior management on departmental goals and growth plans Identifying opportunities to improve processes and customer experience We are looking for someone who: Has a strong background in Service Reception or customer-facing automotive environments Demonstrates leadership ability and confidence managing people Possesses excellent communication and organisational skills Is ambitious, proactive, and eager to progress into a future management role Has a passion for delivering exceptional customer service Can work effectively in a fast-paced Aftersales environment Benefits: Competitive Salary Departmental Bonus Scheme Customer Satisfaction Bonus Scheme Upsell Bonus Scheme Genuine career progression opportunities Supportive management team Opportunity to make a real impact within a growing Aftersales department Full vacancy details for this Service Supervisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Vehicle Technician (EV Brands) Main Dealer based in Tunbridge Wells Circa £36-38k Basic Salary + Bonuses Hours: Monday to Friday 8.30AM - 5PM + Occasional Saturday Morning Monday Matters Recruitment is proud to be working in partnership with a well-established main dealership in Tunbridge Wells to recruit a talented Vehicle Technician with a passion for the future of automotive technology. This is a unique opportunity to work predominantly on electric and hybrid vehicles (EVs) from leading global brands. The Role: As a Vehicle Technician, you will play a key role in delivering high-quality servicing, diagnostics, and repairs - primarily on electric and hybrid vehicles. You’ll be working with the latest tools, systems, and manufacturer training to ensure vehicles are maintained to the highest standards. Key Responsibilities: Perform servicing, maintenance, and repairs on a range of vehicles, with a focus on EVs and hybrids Carry out advanced diagnostics using manufacturer-approved systems Conduct health checks and identify potential issues accurately Ensure all work is completed efficiently and in line with dealership and manufacturer standards Keep up to date with the latest EV technologies and safety procedures Maintain a clean, safe, and organised working environment About You: Qualified Vehicle Technician (NVQ Level 3 or equivalent) Experience working within a main dealer environment preferred Strong diagnostic and fault-finding skills Interest in electric/hybrid vehicles A proactive attitude and willingness to learn new technologies Full UK driving licence What's On Offer: Competitive salary with performance-related bonus Ongoing manufacturer-led EV training and certification Opportunity to work with cutting-edge electric vehicle technology Modern workshop with the latest diagnostic equipment Career progression within a growing dealership network Company benefits package including pension and staff discounts Full vacancy details for this Vehicle Technician role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Main Dealer based in Ashford, Kent Circa £38k Basic Salary + Bonus Monday to Friday 8AM to 5PM - No Weekends Full main dealer training programme Monday Matters Recruitment is proud to partner with a reputable leading car dealership based in Ashford, Kent. Renowned for their commitment to quality, excellent customer service, and fostering a supportive working environment, this dealership offers a fantastic opportunity for talented technicians to develop their careers within a dynamic and professional team. They are currently seeking a Diagnostic Vehicle Technician who is passionate about automotive technology and dedicated to providing exceptional service to their clients. The successful candidate will play a vital role in maintaining and repairing a diverse range of vehicles, ensuring high standards of workmanship and customer satisfaction. This role suits individuals with a solid background in vehicle diagnostics, who thrive in a fast-paced environment and are eager to contribute their expertise to a well-established dealership. Key Responsibilities: Conduct diagnostic tests on vehicles to identify faults accurately and efficiently. Perform repairs and replacements of components as required, adhering to manufacturer guidelines. Use specialised equipment and software to identify issues and verify repairs. Ensure all work complies with health and safety standards and workshop protocols. Maintain detailed service records and documentation of all work carried out. Assist in the ongoing training and development of team members where applicable. Provide excellent customer service by explaining diagnostics and repair work clearly. Skills & Experience Required: Previous experience as a Vehicle Technician, with a focus on diagnostics. Strong knowledge of automotive systems and electronic diagnostics. Proficient in using diagnostic tools, software, and workshop equipment. Excellent problem-solving skills and attention to detail. Full and valid UK driving licence. Excellent communication skills and a professional attitude. Ability to work independently and as part of a team. Full vacancy details for this Vehicle Technician role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!