Automotive Service Advisor

Established Main Dealer Based in Ashford, Kent Salary Details: Circa £30k Basic Salary + Bonus Working Hours: Monday to Friday 8am - 5.30pm - No Weekends! At Monday Matters Recruitment, we pride ourselves on connecting talented professionals with forward-thinking companies. Our client, a reputable Car Dealership located in Ashford, Kent, is seeking a dedicated and professional Service Advisor to join their team. This role offers an excellent opportunity for someone with experience in the automotive industry to thrive in a well-established organisation that values customer service and quality standards. The successful candidate will play a crucial role in delivering exceptional service experience to clients, ensuring their needs are met with expertise and a friendly approach. Key Responsibilities: Greet customers warmly and professionally upon arrival, establishing rapport and understanding their service needs Act as the primary point of contact for customers throughout their service journey Accurately record customer vehicle details and service requirements into the dealership’s system Provide clear explanations of the work required and associated costs, ensuring transparency and customer trust Coordinate with workshop staff to establish realistic service and repair timelines Update customers on vehicle progress and ensure all their questions and concerns are addressed promptly Assist with the preparation of invoices and finalising service transactions efficiently Maintain a thorough knowledge of dealership products, services, and promotions to upsell where appropriate Contribute to the overall smooth operation of the service department, supporting team members as needed Skills & Experience Required: Previous experience as a Service Advisor within an automotive environment Strong customer service skills with an empathetic approach to client needs Excellent communication and interpersonal skills Good organisational and time management abilities Ability to explain technical information clearly to customers Proficient with dealership management systems and Microsoft Office suite A professional appearance and a positive attitude If you are an experienced Service Advisor seeking a new opportunity to advance your career within a respected dealership, we want to hear from you. Apply today to take the next step in your professional journey and join a company that values your expertise and commitment to excellent customer service.

Main Dealer based in Gillingham Realistic OTE of £50k+ (£15k Basic Salary) Company car provided Part of a dealer group that is growing rapidly No automotive experience required, sales background preferred Monday Matters Recruitment is currently recruiting on behalf of a reputable main dealership in Gillingham, Kent for a motivated and results-driven Car Sales Executive to join their growing sales team. This is an exciting opportunity for an ambitious sales professional looking to develop their career within the automotive industry. The successful candidate will be passionate about delivering exceptional customer service, building strong client relationships, and exceeding sales targets in a fast-paced environment. Key Responsibilities: Engage with prospective customers to understand their requirements and recommend suitable vehicle options Manage the full sales journey from initial enquiry through to vehicle handover, ensuring a seamless customer experience Utilise CRM systems effectively to manage leads, follow-ups, and customer interactions Identify opportunities to upsell additional products and services to maximise revenue and customer value Build and maintain long-term relationships with both retail and B2B clients to encourage repeat business and referrals Demonstrate professional phone etiquette and excellent communication skills at all times Coordinate appointments, test drives, follow-up calls, and meetings efficiently Stay up to date with vehicle specifications, promotions, finance packages, and industry trends Candidate Requirements: Previous experience in automotive sales or B2B sales is highly desirable Strong sales and negotiation skills with a target-driven mindset Excellent organisational abilities and the capability to manage multiple customer enquiries simultaneously Confident communication skills, both written and verbal Experience using CRM software and sales management systems Ability to upsell products and services while maintaining customer trust and satisfaction Multilingual or bilingual skills would be advantageous A proactive, enthusiastic, and customer-focused attitude What’s on Offer: Competitive salary with uncapped commission potential Career progression opportunities within a respected automotive business Supportive and professional working environment Ongoing training and development If you are passionate about sales, enjoy building relationships, and thrive in a customer-focused environment, we would love to hear from you. Full vacancy details for this Car Sales Executive role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Established Main Dealership Based in Gillingham, Kent Realistic OTE of £60k+ (£25k Basic Salary) + Company Car Small team where your report directly to the HoB Monday Matters Recruitment is recruiting an experienced Automotive Transaction Manager for a high-performing automotive retail environment in Gillingham, Kent. The successful candidate will already have experience within automotive sales management or a similar senior dealership role and will play a vital part in driving finance penetration, profitability, compliance, and deal quality across the sales department. You will be responsible for structuring and closing finance and insurance deals, supporting the sales process, and ensuring a seamless customer journey from enquiry through to handover. Key Responsibilities: Structure and present finance, insurance, and add-on products in line with FCA regulations Maximise profit opportunities across vehicle sales while maintaining strong customer outcomes Support and guide a team of 4 Sales Executives in deal construction and second-facing Work collaboratively with the wider management team Ensure accurate finance submissions and efficient lender relationships Maintain full FCA compliance across all transactions Support sales forecasting, reporting, and performance tracking Contribute to the smooth delivery and handover process for customers We are looking for someone who has: Proven experience in automotive sales management, Business Manager, or Transaction Manager role Strong understanding of F&I products and dealership sales processes FCA accreditation (or already working within compliant finance environments) Confident leadership and the ability to support and influence a sales team Strong commercial awareness with a focus on profit and performance Excellent communication and customer relationship skills Ability to thrive in a fast-paced, structured dealership environment Interested? Full vacancy details for this Automotive Transaction Manager role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Prestige Main Dealer Based in Ashford, Kent £35k Basic Salary + Bonus Hours: Monday to Friday 7.30AM to 5.30PM At Monday Matters Recruitment, we pride ourselves on connecting talented professionals with leading organisations in the automotive industry. Our client, a reputable prestige car dealership located in Ashford, Kent, is seeking a dedicated and experienced Workshop Controller to join their team. This company values excellence, customer satisfaction, and a supportive working environment, making it an ideal place for professionals looking to advance their career in automotive service management. The Workshop Controller will play a vital role in ensuring the efficient operation of the service department. The successful candidate will oversee workshop activities, manage technician workflows, and ensure that customer vehicles are serviced and repaired to the highest standards. This is an excellent opportunity for a knowledgeable individual with proven experience in automotive workshop management to contribute to a busy dealership environment. Key Responsibilities: Coordinate daily workshop activities to ensure efficiency and quality standards are met Manage and delegate work to technicians, prioritising jobs to meet customer deadlines Ensure all work is completed to manufacturer and industry standards Communicate effectively with customers regarding vehicle status and service progress Maintain workshop parts and tools inventory, ensuring availability of essential items Monitor and improve workshop productivity and profitability Adhere to health and safety regulations within the workshop environment Skills & Experience Required: Previous experience as a Workshop Controller or in a similar supervisory role within a car dealership Strong knowledge of automotive repair processes and workshop operations Excellent organisational and people management skills Effective communication skills with both colleagues and customers Ability to prioritise tasks in a fast-paced environment Proactive approach to problem-solving and process improvement Valid UK driving licence is preferred Full vacancy details for this Workshop Controller role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!