Franchise Manager (Automotive)

Franchise Manager (Automotive) Based in Kent Monday Matters Recruitment is representing, a leading automotive group in Kent. They are seeking an experienced and ambitious Franchise Manager to join their company, due to exciting business expansion. This is a confidential search for a key role that will help drive franchise performance, brand growth, and operational excellence across an expanding network. Key Responsibilities: Manage day-to-day operations and performance of franchise dealerships within your assigned region. Ensure all franchises comply with manufacturer standards, policies, and operational guidelines. Drive sales, service, and aftersales performance, meeting and exceeding agreed KPIs. Build strong relationships with franchise partners and dealership teams, providing guidance, support, and training. Monitor market trends, competitor activity, and customer feedback to identify growth opportunities. Support strategic initiatives aligned with the company’s expansion plans, ensuring operational consistency and brand excellence. Report directly to the Group Operations Director, providing regular updates on performance, issues, and opportunities. Candidate Profile: Proven experience in automotive franchise or dealership management, ideally across multiple brands. Strong leadership, communication, and stakeholder management skills. Commercially focused with a track record of achieving sales and profitability targets. Experienced in operational management, performance monitoring, and team development. Flexible and willing to travel regionally to support franchise operations. What's On Offer: Competitive salary with performance-based incentives and bonus schemes. Career development opportunities within a growing automotive group. Access to company car schemes or vehicle discounts. Pension scheme and other financial benefits. Structured leadership training, mentoring, and coaching programmes. Dynamic and collaborative work culture across multiple dealerships and brands. Opportunity to influence business strategy and contribute to the growth of a leading volume brand franchise. This is a confidential recruitment process; all applications will be handled discreetly via Beth Allen at Monday Matters Recruitment.

Head of Business (Automotive) Based in West Sussex Monday Matters Recruitment is representing a leading automotive group that is seeking an experienced and ambitious Head of Business to join their team in West Sussex. This is a confidential search for a senior leadership role responsible for driving overall business performance, strategic growth, and operational excellence across a franchise. Key Responsibilities: Lead and oversee the performance of a dealership in the West Sussex region, including sales, aftersales, and service operations. Develop and implement strategic plans to achieve growth, profitability, and operational excellence. Ensure all dealerships comply with manufacturer standards, brand policies, and operational guidelines. Drive a sales-oriented and profit-driven culture across the network, monitoring performance against KPIs and budgets. Build and maintain strong relationships with senior dealership management and franchise partners, providing leadership, guidance, and support. Monitor market trends, competitor activity, and customer feedback to identify opportunities for expansion and improvement. Report directly to the Franchise Manager/ Group Operations Director, providing insights, recommendations, and updates on regional business performance. Candidate Profile: Extensive experience in automotive dealership or franchise management, ideally in multi-site or volume brand operations. Strong commercial acumen with a proven track record of achieving sales, profitability, and growth targets. Strategic thinker with excellent leadership, communication, and stakeholder management skills. Experienced in operational management, performance monitoring, and team development. What’s On Offer: Competitive salary with performance-based incentives and bonus schemes. Career development opportunities within a growing automotive group. Access to company car schemes or vehicle discounts. Pension scheme and other financial benefits. Structured leadership training, mentoring, and coaching programmes. Dynamic and collaborative work culture across multiple dealerships and brands. Opportunity to influence business strategy and contribute to the growth of a leading volume brand franchise. This is a confidential recruitment process; all applications will be handled discreetly via Beth Allen at Monday Matters Recruitment.

Company Type: Independent Garage Based in Maidstone Circa £35-38k Basic Salary Working Hours: Monday to Friday 8am - 5.30pm - No Weekends! Ideally looking for a candidate with at least five years’ experience in the role About the Role: As a Service Advisor, you will be the key point of contact for our customers throughout their service experience. You’ll ensure every customer receives professional, friendly, and efficient service while supporting the service department to achieve its performance targets. Job Summary: Act as the first point of contact for customers requiring vehicle servicing or repairs Provide a warm and professional welcome to all visitors and assist with their service-related inquiries Effectively schedule service appointments and manage the service team's workload Communicate service updates and recommendations clearly to customers Ensure accurate and timely completion of all service-related documentation and invoicing Assist in resolving customer concerns and complaints with empathy and professionalism Collaborate with the service team to maintain a clean and organized service department About You: Previous experience in a Service Advisor role within the automotive industry. Strong organisational and communication skills. Confident with IT systems and able to manage workloads effectively. A team player with a proactive and customer-first approach. What’s on Offer: Competitive salary dependent on experience. Opportunity to work with a supportive, close-knit team. Career stability within a well-respected independent garage. Monday to Friday hours – No Weekends. Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment.

Established Main Dealer Based in Tunbridge Wells, Kent Salary Details: Circa £32k Basic Salary + Bonus Working Hours: Monday to Friday 8am - 5.30pm - No Weekends! Subsidised company car scheme Job Benefits: Full manufacturer training programme, competitive basic salary, lucrative bonus package, established motor group with sites across the area which offer fantastic career progression opportunities. Job Summary: Act as the first point of contact for customers requiring vehicle servicing or repairs Provide a warm and professional welcome to all visitors and assist with their service-related inquiries Effectively schedule service appointments and manage the service team's workload Communicate service updates and recommendations clearly to customers Ensure accurate and timely completion of all service-related documentation and invoicing Assist in resolving customer concerns and complaints with empathy and professionalism Collaborate with the service team to maintain a clean and organized service department Essential: Prior experience as a Service Advisor within a car dealership or automotive environment Strong communication and interpersonal skills with a customer-focused approach Excellent organizational abilities and the capability to multitask effectively Proficiency in using dealership management systems and related software Ability to remain calm and composed under pressure while delivering high-quality service A commitment to upholding professional standards and ethical business practices Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment.