Automotive Aftersales Manager

Aftersales Manager – Multi-Franchise Motor Dealership Location: Bury St Edmunds, Suffolk Basic Salary: £43,000 OTE: £50,000 – £52,000 Are you an experienced Main Dealer Aftersales Manager looking for your next challenge? We are looking for an experienced, commercially driven and hands-on Aftersales Manager to take responsibility for a multi-franchise automotive operation in Bury St Edmunds. This is an exciting opportunity for someone with a strong main dealer background who understands the challenges of managing multiple franchises, can lead from the front and enjoys being actively involved in the day-to-day running of a busy aftersales operation. The operation includes: Multiple new vehicle sales and service franchises. An approved aftersales operation for several additional manufacturers. Manufacturer warranty repairs and genuine parts supply. A varied multi-franchise environment with different manufacturer standards, systems and processes. With several manufacturers operating across two sites, this is a varied and challenging role requiring someone who can manage different manufacturer standards, processes, systems and customer expectations. The Role Reporting into senior management, you will take overall responsibility for the aftersales operation, ensuring both sites deliver excellent customer service, strong commercial performance and efficient day-to-day operations. Your responsibilities will include: Managing and developing the Service and Aftersales teams across both sites. Driving labour sales, parts sales, productivity and departmental profitability. Maintaining excellent manufacturer relationships and standards. Managing workshop efficiency, capacity, utilisation and workflow. Ensuring warranty processes and manufacturer procedures are followed correctly. Monitoring KPIs and putting effective improvement plans in place. Driving customer satisfaction, retention and repeat business. Leading, motivating and developing your people. Ensuring consistent processes and standards across all franchises. Working closely with the Group Parts Manager, with centralised stock control and parts management support. Identifying opportunities to grow the business and maximise aftersales revenue. What We're Looking For This role is ideally suited to someone who has already worked within a franchised main dealer environment and understands the demands of a multi-brand operation. You will need: Previous main dealer Aftersales Management or senior Service Management experience. A strong background in Service Department management. A good working knowledge and understanding of Parts operations. You do not need to be a Parts specialist, as central support is provided by our Group Parts Manager. Experience working with multiple franchises is highly desirable. Ideally, previous experience with Keyloop DMS. A strong understanding of manufacturer warranty processes and standards. A proven ability to drive sales, profitability and customer satisfaction. Excellent organisational skills and a process-driven approach. Strong people management skills and the ability to get the best out of a team. A hands-on attitude – someone who is happy to roll their sleeves up and muck in when required. The confidence to challenge existing processes and identify opportunities for improvement. Above all, we want a people person who can lead by example, build a positive team culture and combine strong commercial awareness with excellent customer service. Additional Requirements Ideally living within approximately 45 minutes' drive of Bury St Edmunds. A full UK driving licence with no more than 6 penalty points. No previous convictions for drink or drug driving. What's on Offer? Basic salary of £40,000 – £43,000, depending on experience. Realistic OTE of £50,000 – £52,000 through bonus. A varied management role across a multi-franchise operation. The opportunity to work with several exciting automotive manufacturers. Group support, including centralised Parts Management. The opportunity to make a real difference to the performance and development of the business. Interested? If you're currently an Aftersales Manager or an experienced Service Manager within a franchised main dealer and are looking for an opportunity to take ownership of a varied multi-franchise operation, we'd love to hear from you. Apply today for a confidential discussion.

Vehicle Sales Administrator – Bicester Salary: Up to £35,000 Monday to Friday | 9:00am – 5:00pm No weekends Are you an experienced Automotive Sales Administrator, Service Administrator or Warranty Administrator looking to move into a predominantly administrative role? We are recruiting on behalf of a well-established, family-run independent main dealer in the Aylesbury area, who are looking for a highly organised and customer-focused individual to join their team. This is an excellent opportunity for someone with automotive administration experience who takes pride in delivering a professional and seamless customer experience. The Role As an Automotive Sales Administrator, you will play an important role in supporting the dealership's administration and accounts functions, while helping ensure the smooth day-to-day running of the showroom. Your responsibilities will include: Supporting the administration department with daily tasks Providing administrative support to the Accountant and Accounts team Preparing and processing invoices Carrying out sales administration duties Handling incoming telephone calls professionally and directing them to the appropriate team member Maintaining accurate records and documentation Ensuring all administration is completed accurately and efficiently Providing a professional, friendly and welcoming experience for customers About You The successful candidate will have: Previous automotive administration experience – Sales Admin, Service Admin or Service Advisor experience would be ideal Excellent attention to detail Strong organisational and time-management skills The ability to multitask and prioritise effectively in a busy dealership environment A professional, well-presented and approachable manner Excellent communication and customer service skills A proactive attitude and the ability to work well as part of a team Most importantly, you'll take pride in getting the details right and ensuring every customer receives a professional, smooth and memorable experience. What's on Offer? Up to £35,000 salary Monday to Friday, 9:00am – 5:00pm 40-hour working week No weekend working Family-run dealership environment Opportunity to join a friendly and established automotive team Full vacancy details for this Sales Administrator role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Vehicle Technician (EV Brands) Main Dealer based in Tunbridge Wells Circa £36-39k Basic Salary + Bonuses Hours: Monday to Friday 8.30AM - 5PM + Occasional Saturday Morning Monday Matters Recruitment is proud to be working in partnership with a well-established main dealership in Tunbridge Wells to recruit a talented Vehicle Technician with a passion for the future of automotive technology. This is a unique opportunity to work predominantly on electric and hybrid vehicles (EVs) from leading global brands. The Role: As a Vehicle Technician, you will play a key role in delivering high-quality servicing, diagnostics, and repairs - primarily on electric and hybrid vehicles. You’ll be working with the latest tools, systems, and manufacturer training to ensure vehicles are maintained to the highest standards. Key Responsibilities: Perform servicing, maintenance, and repairs on a range of vehicles, with a focus on EVs and hybrids Carry out advanced diagnostics using manufacturer-approved systems Conduct health checks and identify potential issues accurately Ensure all work is completed efficiently and in line with dealership and manufacturer standards Keep up to date with the latest EV technologies and safety procedures Maintain a clean, safe, and organised working environment About You: Qualified Vehicle Technician (NVQ Level 3 or equivalent) Experience working within a main dealer environment preferred Strong diagnostic and fault-finding skills Interest in electric/hybrid vehicles A proactive attitude and willingness to learn new technologies Full UK driving licence What's On Offer: Competitive salary with performance-related bonus Ongoing manufacturer-led EV training and certification Opportunity to work with cutting-edge electric vehicle technology Modern workshop with the latest diagnostic equipment Career progression within a growing dealership network Company benefits package including pension and staff discounts Full vacancy details for this Vehicle Technician role are available to registered candidates. Apply now with your CV to Charlotte at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Established Family Run Main Dealer Based in the Aylesbury Area Circa £35K Basic Salary + Bonus Working Hours: Monday to Friday 8am - 5.30pm with 1 in 3 Saturday Mornings At Monday Matters Recruitment, we take pride in connecting talented professionals with reputable brands in the automotive industry. Our client, a well-established and reputable car dealership located in Aylesbury is seeking a dedicated Automotive Service Advisor to join their dynamic team. This company values excellent customer service, professionalism, and industry expertise, offering a supportive environment where you can thrive and develop your career. As a Service Advisor, you will be the vital link between customers and the workshop team, ensuring a smooth and efficient service process. Your role is key in maintaining high customer satisfaction levels through expert advice, transparent communication, and professional service delivery. The ideal candidate will bring experience, enthusiasm, and a friendly approach, helping to uphold the dealership's excellent reputation. Key Responsibilities: Greeting customers promptly and courteously, understanding their vehicle needs and concerns. Adsorbing vehicle issues, providing clear explanations, and offering suitable service options. Booking appointments and managing workshop schedules efficiently. Preparing service plans, estimates, and billing details accurately and transparently. Ensuring all work is completed within agreed timescales and to a high standard. Maintaining detailed and up-to-date customer records and vehicle history. Building long-term customer relationships through excellent communication and service follow-up. Skills & Experience Required: Proven experience as a Service Advisor within a car dealership or automotive environment. Excellent communication and interpersonal skills, with a customer-focused approach. Strong organisational skills with the ability to multitask and prioritise effectively. Knowledge of automotive systems, services, and repair procedures is advantageous. Proficiency in dealership management software and Microsoft Office suite. Professional appearance and a positive attitude, committed to delivering quality service. Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment.