Automotive Service Advisor

Automotive Service Advisor - Reputable Family Run Garage Location: North East Berkshire Salary: Basic £32,000 + Bonus £37,000 Hours: Monday–Friday (No Weekends) Premium/Prestige Vehicles About Us We are a well-established, reputable independent garage known for delivering high-quality workmanship and exceptional customer service. With a loyal customer base and a strong local reputation, we pride ourselves on honesty, professionalism, and a friendly approach. The Role We are looking for an experienced and customer-focused Automotive Service Advisor to join our team. You will be the key point of contact for customers, ensuring a smooth and professional service experience from booking through to vehicle collection. Key Responsibilities Greet customers and manage service/repair bookings Accurately record vehicle issues and communicate with the workshop team Provide clear updates and advice to customers throughout the repair process Prepare estimates, invoices, and explain work carried out Upsell additional services where appropriate Maintain high levels of customer satisfaction and retention What We’re Looking For Previous experience as a Service Advisor in the automotive industry Excellent communication and customer service skills Strong organisational abilities and attention to detail Ability to work efficiently in a fast-paced environment Confident using garage management systems and basic IT tools A positive, team-oriented attitude What We Offer Competitive basic salary of £32,000 Bonus scheme based on performance Monday–Friday working hours (great work-life balance – no weekends!) Friendly and supportive working environment Long-term career stability with a respected independent business If you’re passionate about delivering excellent customer service and want to be part of a trusted local garage, we’d love to hear from you. Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Workshop Controller – HGV / LCV Dealership Location: Reading Salary: £43,000 – £45,000 Basic + Bonus (OTE £50,000) Hours: Monday–Friday, 8:00am–5:00pm Saturday mornings: 1 in 4 rota About the Role We are currently recruiting for an experienced Workshop Controller to join a busy and well-established HGV dealership operation based in Reading. This is a key role within the business, responsible for overseeing the day-to-day running of the workshop, ensuring productivity, quality, and efficiency while delivering a high level of customer service. Key Responsibilities Control and coordinate daily workshop operations Allocate and prioritise work to technicians Monitor workflow, productivity, and vehicle turnaround times Ensure all servicing and repairs meet manufacturer and company standards Liaise with Service Advisors, Parts Department, and Management Manage labour efficiency and workshop performance Maintain health and safety and compliance standards Provide technical support and guidance to technicians Requirements Previous experience as a Workshop Controller, Workshop Supervisor, or Senior Technician / Foreman Strong technical knowledge of HGV's (HGV experience advantageous) Proven ability to manage workload in a fast-paced environment Excellent organisational and leadership skills Strong communication and IT skills Full UK Driving Licence (essential) What We Offer £43,000 – £45,000 basic salary Bonus scheme with OTE circa £50,000 Monday to Friday working pattern Saturday mornings on a 1 in 4 rota Company pension scheme Holiday entitlement Secure role within a growing business Modern workshop and supportive management tea If you are looking to take the next step in your career and join a reputable business, please apply with your CV or contact Charlotte Lightfoot at Monday Matters Recruitment for further details.

Established Main Dealer Based in Maidstone, Kent Salary Details: Circa £30k Basic Salary + Bonus Working Hours: Monday to Friday 8am - 5.30pm - 1 in 3 Saturday Mornings At Monday Matters Recruitment, we pride ourselves on connecting talented professionals with forward-thinking companies. Our client, a reputable Car Dealership located in Maidstone, Kent, is seeking a dedicated and professional Service Advisor to join their team. This role offers an excellent opportunity for someone with experience in the automotive industry to thrive in a well-established organisation that values customer service and quality standards. The successful candidate will play a crucial role in delivering exceptional service experience to clients, ensuring their needs are met with expertise and a friendly approach. Key Responsibilities: Greet customers warmly and professionally upon arrival, establishing rapport and understanding their service needs Act as the primary point of contact for customers throughout their service journey Accurately record customer vehicle details and service requirements into the dealership’s system Provide clear explanations of the work required and associated costs, ensuring transparency and customer trust Coordinate with workshop staff to establish realistic service and repair timelines Update customers on vehicle progress and ensure all their questions and concerns are addressed promptly Assist with the preparation of invoices and finalising service transactions efficiently Maintain a thorough knowledge of dealership products, services, and promotions to upsell where appropriate Contribute to the overall smooth operation of the service department, supporting team members as needed Skills & Experience Required: Previous experience as a Service Advisor within an automotive environment Strong customer service skills with an empathetic approach to client needs Excellent communication and interpersonal skills Good organisational and time management abilities Ability to explain technical information clearly to customers Proficient with dealership management systems and Microsoft Office suite A professional appearance and a positive attitude If you are an experienced Service Advisor seeking a new opportunity to advance your career within a respected dealership, we want to hear from you. Apply today to take the next step in your professional journey and join a company that values your expertise and commitment to excellent customer service. Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment.

Commercial Parts Advisor Required for Main Dealership - Bicester Basic Salary: Up to £30,000 + £33,000 Bonus - £33,000+ Family-Run Business | Multi-Brand Workshop Monday-Friday over three different day shifts with Saturday mornings on a rota paid at overtime. We are currently recruiting for a knowledgeable and customer-focused HGV Parts Advisor to join our clients busy and successful team in Bicester. This is an excellent opportunity for someone with experience in commercial vehicle parts to join a reputable and growing business. Key Responsibilities: Identify and supply parts to both retail and trade customers Provide professional and efficient customer service at all times Accurately process orders and maintain stock control Liaise with suppliers and the internal workshop to ensure smooth operations Assist with pricing, quotations, and order follow-ups Work collaboratively with the Parts Manager and team to meet targets and service levels Key Requirements: Previous experience as a Parts Advisor, preferably within the HGV or commercial vehicle sector Good knowledge of vehicle components and parts catalogues Comfortable using dealership systems and parts ordering software Strong communication and interpersonal skills Organised, proactive, and a team player What We Offer: Competitive salary with performance-related bonus Comprehensive training and development opportunities Supportive team environment Career progression within a growing company Company benefits package If you're looking for your next step in the commercial vehicle industry and want to join a team that values expertise and professionalism, we’d love to hear from you. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!