Automotive Service Advisor

Service Advisor Required for Main Dealership - Newbury Salary: £30,000 Basic Salary + Bonus (£38,000) Working Hours: Monday to Friday: 8 AM - 6 PM Weekends OFF Monday Matters Recruitment is proud to partner with a reputable car dealership located in the newbury area. Our client is seeking a talented and dedicated Permanent Service Advisor to join their dynamic team. This is an exciting opportunity for an individual with a passion for customer service and a background in the automotive industry. As a Service Advisor, you will play a crucial role in delivering exceptional service to customers, ensuring their needs are met while facilitating smooth operations within the dealership. Key Responsibilities: Serve as the primary point of contact for customers, addressing inquiries and providing information on services offered. Schedule service appointments and manage the work order process efficiently. Communicate with technicians to ensure a clear understanding of service requirements and customer concerns. Provide detailed estimates and explain the services to customers in a friendly and professional manner. Follow up with customers post-service to ensure satisfaction and address any concerns. Maintain accurate records of customer interactions and transactions. Contribute to a positive team environment and assist colleagues as needed. Skills & Experience Required: Proven experience as a Service Advisor or in a similar customer-facing role within the automotive sector. Strong communication skills, both verbal and written, with an ability to engage effectively with customers. Excellent organizational skills with attention to detail to manage multiple tasks simultaneously. Ability to work collaboratively in a fast-paced environment, demonstrating a proactive approach to problem-solving. Familiarity with automotive service processes and related software is preferred. A strong commitment to providing high-quality customer service and building lasting relationships. Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Vehicle Technician (EV Brands) Main Dealer based in Welling Circa £36 Basic Salary + Bonuses Hours: Monday to Friday 8.00AM - 5.30PM - No weekend work Monday Matters Recruitment is proud to be working in partnership with a well-established main dealership in Welling to recruit a talented Vehicle Technician with a passion for the future of automotive technology. This is a unique opportunity to work predominantly on electric and hybrid vehicles (EVs) from leading global brands. The Role: As a Vehicle Technician, you will play a key role in delivering high-quality servicing, diagnostics, and repairs - primarily on electric and hybrid vehicles. You’ll be working with the latest tools, systems, and manufacturer training to ensure vehicles are maintained to the highest standards. Key Responsibilities: Perform servicing, maintenance, and repairs on a range of vehicles, with a focus on EVs and hybrids Carry out advanced diagnostics using manufacturer-approved systems Conduct health checks and identify potential issues accurately Ensure all work is completed efficiently and in line with dealership and manufacturer standards Keep up to date with the latest EV technologies and safety procedures Maintain a clean, safe, and organised working environment About You: Qualified Vehicle Technician (NVQ Level 3 or equivalent) Experience working within a main dealer environment preferred Strong diagnostic and fault-finding skills Interest in electric/hybrid vehicles A proactive attitude and willingness to learn new technologies Full UK driving licence What's On Offer: Competitive salary with performance-related bonus Ongoing manufacturer-led EV training and certification Opportunity to work with cutting-edge electric vehicle technology Modern workshop with the latest diagnostic equipment Career progression within a growing dealership network Company benefits package including pension and staff discounts Full vacancy details for this Vehicle Technician role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Automotive Senior Service Advisor South East London Area £36,000 Basic | £45,000 OTE Monday–Friday Only Career Progression to Service Manager within 12 Months We are working with a highly reputable, family-run dealer group in the South East London area that is looking to recruit an experienced Senior Service Advisor to join their growing team. This is an excellent opportunity for someone who is passionate about customer service and looking to progress into a Service Manager position within the next 12 months. The business has built an outstanding reputation for professionalism, customer care, and high-quality workmanship, specialising in premium and prestige vehicles. The Role As Senior Service Advisor, you will be the main point of contact for customers, ensuring a smooth and professional experience from initial booking through to vehicle collection.Key Responsibilities Managing customer bookings for servicing and repairs Communicating vehicle issues effectively with the workshop team Keeping customers updated throughout the repair process Preparing estimates and invoices Explaining completed work clearly and professionally Identifying upselling opportunities where appropriate Delivering exceptional customer service at all times Requirements Previous experience as a Service Advisor within the automotive industry Strong customer service and communication skills Organised with excellent attention to detail Comfortable working in a busy environment Experience using garage management systems and IT systems Positive and professional attitude Ambition to progress into a management role What’s on Offer £36,000 basic salary £45,000 OTE Monday–Friday only – no weekends Genuine progression into a Service Manager role within 12 months Friendly and supportive family-run dealer group Long-term career stability Working with premium/prestige vehicles If you’re an experienced Automotive Service Advisor looking for a long-term career opportunity with genuine progression, apply now with your CV. Monday Matters Recruitment are automotive recruitment specialists dedicated to making sure every Monday counts.

Automotive Service Advisor - Reputable Family Run Garage Location: North East Berkshire Salary: Basic £32,000 + Bonus £37,000 Hours: Monday–Friday (No Weekends) Premium/Prestige Vehicles About Us We are a well-established, reputable independent garage known for delivering high-quality workmanship and exceptional customer service. With a loyal customer base and a strong local reputation, we pride ourselves on honesty, professionalism, and a friendly approach. The Role We are looking for an experienced and customer-focused Automotive Service Advisor to join our team. You will be the key point of contact for customers, ensuring a smooth and professional service experience from booking through to vehicle collection. Key Responsibilities Greet customers and manage service/repair bookings Accurately record vehicle issues and communicate with the workshop team Provide clear updates and advice to customers throughout the repair process Prepare estimates, invoices, and explain work carried out Upsell additional services where appropriate Maintain high levels of customer satisfaction and retention What We’re Looking For Previous experience as a Service Advisor in the automotive industry Excellent communication and customer service skills Strong organisational abilities and attention to detail Ability to work efficiently in a fast-paced environment Confident using garage management systems and basic IT tools A positive, team-oriented attitude What We Offer Competitive basic salary of £32,000 Bonus scheme based on performance Monday–Friday working hours (great work-life balance – no weekends!) Friendly and supportive working environment Long-term career stability with a respected independent business If you’re passionate about delivering excellent customer service and want to be part of a trusted local garage, we’d love to hear from you. Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!