HGV Service Planner & Administrator

HGV Service Planner & Administrator £31,000 basic salary + up to £4,000 bonus Monday to Friday, 8am – 5pm 1 in 4 Saturdays, 8am – 12pm Service, workshop planning and customer-facing role Excellent opportunity for an experienced Service Advisor or Service Administrator Manufacturer KPI and performance bonus Work as part of an established and supportive Service Department We are looking for an experienced HGV Service Planner & Administrator to join a busy commercial vehicle dealership. This is a key role within the Service Department, responsible for ensuring the smooth running of the workshop and providing an excellent level of customer service from initial booking through to vehicle completion and collection. You will deal directly with customers to arrange bookings for routine maintenance, servicing, MOTs and additional repairs, while keeping them informed throughout the repair process. You will also provide essential administrative support to the wider Service and Workshop teams. The Role This is a varied, fast-paced position where no two days are the same. You will need to be organised, proactive and confident dealing with customers, technicians and other departments. Key responsibilities will include: Booking HGVs into the workshop for servicing, maintenance, MOTs and repairs Managing workshop bookings and helping to maximise available capacity Preparing job cards and repair orders accurately Liaising with customers regarding vehicle progress and any additional work required Obtaining authorisation for additional repairs, parts or sub-contracted work Keeping customers updated on delays and changes to agreed timescales Invoicing completed work and MOT tests accurately Costing parts and labour and raising invoices Ordering parts and arranging sub-contract work where required Promoting additional workshop services and repairs where appropriate Carrying out customer follow-up calls to ensure a high level of satisfaction Maintaining accurate vehicle history and service records Scanning and processing completed job cards Supporting general Service Department administration and filing Working closely with the Parts, Workshop and Service teams Ensuring manufacturer and company processes are followed Supporting customer satisfaction and departmental targets Maintaining high standards of health and safety and company compliance About You The ideal candidate will have a proactive, can-do attitude and be comfortable working in a busy commercial dealership environment. You will ideally have: Previous experience within the HGV, commercial vehicle or automotive industry Experience within a Service, Workshop or Aftersales environment Strong customer service and communication skills Excellent administration and organisational skills Good attention to detail The ability to prioritise and manage multiple tasks Good problem-solving skills Technical understanding of vehicles and workshop operations The ability to work accurately to deadlines Confidence dealing with customers and internal departments The ability to work independently as well as part of a team A positive attitude and the ability to remain calm under pressure HGV experience would be advantageous, although candidates with strong automotive or Light Commercial Vehicle experience will also be considered. Full vacancy details for this Service Planner role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Parts Advisor Required for Main Dealership - Bicester Basic Salary: Up to £32,000 + £33,000 Bonus - £35,000+ Family-Run Business | Multi-Brand Workshop Monday-Friday over three different day shifts with Saturday mornings on a rota paid at overtime. (7am-4pm, 8am-5pm, 9am-6pm) We are currently recruiting for a knowledgeable and customer-focused HGV Parts Advisor to join our clients busy and successful team in Bicester. This is an excellent opportunity for someone with experience in commercial vehicle parts to join a reputable and growing business. Key Responsibilities: Identify and supply parts to both retail and trade customers Provide professional and efficient customer service at all times Accurately process orders and maintain stock control Liaise with suppliers and the internal workshop to ensure smooth operations Assist with pricing, quotations, and order follow-ups Work collaboratively with the Parts Manager and team to meet targets and service levels Key Requirements: Previous experience as a Parts Advisor, preferably within the HGV or commercial vehicle sector Good knowledge of vehicle components and parts catalogues Comfortable using dealership systems and parts ordering software Strong communication and interpersonal skills Organised, proactive, and a team player What We Offer: Competitive salary with performance-related bonus Comprehensive training and development opportunities Supportive team environment Career progression within a growing company Company benefits package If you're looking for your next step in the commercial vehicle industry and want to join a team that values expertise and professionalism, we’d love to hear from you. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Established Main Dealer Based in Tunbridge Wells, Kent Circa £30-32k Basic Salary + Bonus Working Hours: Monday to Friday 8am - 6pm - No Weekends! At Monday Matters Recruitment, we take pride in connecting talented professionals with reputable brands in the automotive industry. Our client, a well-established and reputable car dealership located in Tunbridge Wells, Kent, is seeking a dedicated Automotive Service Advisor to join their dynamic team. This company values excellent customer service, professionalism, and industry expertise, offering a supportive environment where you can thrive and develop your career. As a Service Advisor, you will be the vital link between customers and the workshop team, ensuring a smooth and efficient service process. Your role is key in maintaining high customer satisfaction levels through expert advice, transparent communication, and professional service delivery. The ideal candidate will bring experience, enthusiasm, and a friendly approach, helping to uphold the dealership's excellent reputation. Key Responsibilities: Greeting customers promptly and courteously, understanding their vehicle needs and concerns. Adsorbing vehicle issues, providing clear explanations, and offering suitable service options. Booking appointments and managing workshop schedules efficiently. Preparing service plans, estimates, and billing details accurately and transparently. Ensuring all work is completed within agreed timescales and to a high standard. Maintaining detailed and up-to-date customer records and vehicle history. Building long-term customer relationships through excellent communication and service follow-up. Skills & Experience Required: Proven experience as a Service Advisor within a car dealership or automotive environment. Excellent communication and interpersonal skills, with a customer-focused approach. Strong organisational skills with the ability to multitask and prioritise effectively. Knowledge of automotive systems, services, and repair procedures is advantageous. Proficiency in dealership management software and Microsoft Office suite. Professional appearance and a positive attitude, committed to delivering quality service. Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment.

Prestige/Luxury Car Sales Executive Location: North / West London Salary: £25,000 basic + uncapped commission OTE: £65,000–£75,000 Hours: Monday–Friday, 9:00am–6:00pm, with weekend working on a rota basis About the Company Our client is a highly regarded luxury and specialist car dealership based in North/West London, operating at the top end of the retail motor industry. The business offers an exciting and diverse range of high-end, niche and specialist vehicles to customers across the UK and international export markets. Their portfolio includes iconic marques such as Aston Martin, Bentley, Ferrari, Porsche, Mercedes-Benz, Audi and Range Rover, alongside specialist imports. The company also specialises in bespoke VIP vehicle conversions, including Mercedes-Benz V-Class and Sprinter conversions, as well as the VIP-class LEVC London Taxi. Their customers include High Net Worth individuals, collectors and automotive enthusiasts, so the focus is firmly on providing a highly personalised, professional and relationship-driven service. The Role We are looking for an experienced and motivated Car Sales Executive to join this high-performing team. This is an excellent opportunity for an experienced salesperson looking to move away from the traditional high-volume dealership environment and into a more specialist, premium sales role. You will manage the complete sales journey, from initial enquiry through to vehicle handover, dealing with both UK and international customers across a diverse portfolio, with a particular focus on new GM American vehicles and premium used brands. The successful candidate will be confident selling high-value vehicles and understand the importance of delivering an exceptional customer experience at every stage. Key Responsibilities Manage and respond to sales enquiries from UK and international customers. Conduct professional face-to-face and remote vehicle presentations and consultations. Build and maintain long-term relationships with customers. Provide expert product advice and a highly personalised customer experience. Work towards and achieve monthly and quarterly sales targets. Manage the full sales process, including test drives, finance discussions, negotiations and documentation. Proactively prospect and network to generate new business opportunities. Attend automotive events, shows and promotional activities when required. Maintain a high level of product knowledge across prestige, performance, specialist and American vehicles. Deliver a consistently professional service to a discerning customer base. About You We are looking for someone who can demonstrate: A minimum of 3 years' experience in automotive sales. Ideally, experience selling prestige, luxury or performance vehicles. A proven track record of achieving and exceeding sales targets. A professional, articulate and customer-focused approach. Excellent communication and interpersonal skills. Experience dealing with HNW individuals or an understanding of luxury customer service is desirable. The confidence and ability to sell high-value products to a discerning clientele. Strong negotiation and relationship-building skills. A self-motivated, organised and commercially driven approach. Full UK driving licence. A reasonable commute to North/West London. What’s On Offer £25,000 basic salary Uncapped commission £65,000–£75,000 OTE Monday–Friday, 9:00am–6:00pm Weekend working on a rota basis Opportunity to work with an exceptional range of prestige, performance and specialist vehicles A customer-focused environment rather than a traditional high-volume dealership Opportunity to work with HNW clients, collectors and automotive enthusiasts Apply Now If you have a strong background in automotive sales and are passionate about prestige, performance and specialist vehicles, we would love to hear from you. This is an opportunity to build a career within a premium automotive environment where product knowledge, professionalism and customer relationships genuinely matter. Apply today to be considered for this exciting opportunity.