HGV Service Planner & Administrator

HGV Service Planner & Administrator £31,000 basic salary + up to £4,000 bonus Monday to Friday, 8am – 5pm 1 in 4 Saturdays, 8am – 12pm Service, workshop planning and customer-facing role Excellent opportunity for an experienced Service Advisor or Service Administrator Manufacturer KPI and performance bonus Work as part of an established and supportive Service Department We are looking for an experienced HGV Service Planner & Administrator to join a busy commercial vehicle dealership. This is a key role within the Service Department, responsible for ensuring the smooth running of the workshop and providing an excellent level of customer service from initial booking through to vehicle completion and collection. You will deal directly with customers to arrange bookings for routine maintenance, servicing, MOTs and additional repairs, while keeping them informed throughout the repair process. You will also provide essential administrative support to the wider Service and Workshop teams. The Role This is a varied, fast-paced position where no two days are the same. You will need to be organised, proactive and confident dealing with customers, technicians and other departments. Key responsibilities will include: Booking HGVs into the workshop for servicing, maintenance, MOTs and repairs Managing workshop bookings and helping to maximise available capacity Preparing job cards and repair orders accurately Liaising with customers regarding vehicle progress and any additional work required Obtaining authorisation for additional repairs, parts or sub-contracted work Keeping customers updated on delays and changes to agreed timescales Invoicing completed work and MOT tests accurately Costing parts and labour and raising invoices Ordering parts and arranging sub-contract work where required Promoting additional workshop services and repairs where appropriate Carrying out customer follow-up calls to ensure a high level of satisfaction Maintaining accurate vehicle history and service records Scanning and processing completed job cards Supporting general Service Department administration and filing Working closely with the Parts, Workshop and Service teams Ensuring manufacturer and company processes are followed Supporting customer satisfaction and departmental targets Maintaining high standards of health and safety and company compliance About You The ideal candidate will have a proactive, can-do attitude and be comfortable working in a busy commercial dealership environment. You will ideally have: Previous experience within the HGV, commercial vehicle or automotive industry Experience within a Service, Workshop or Aftersales environment Strong customer service and communication skills Excellent administration and organisational skills Good attention to detail The ability to prioritise and manage multiple tasks Good problem-solving skills Technical understanding of vehicles and workshop operations The ability to work accurately to deadlines Confidence dealing with customers and internal departments The ability to work independently as well as part of a team A positive attitude and the ability to remain calm under pressure HGV experience would be advantageous, although candidates with strong automotive or Light Commercial Vehicle experience will also be considered. Full vacancy details for this Service Planner role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Warranty Administrator (Warranty, R&M & Retail Invoicing) Location: Heathrow, Salary: £30,000 – £32,000+ depending on experience + Bonus Hours: Monday–Friday, 7:00am–4:00pm Join a Successful Commercial Main Dealership Due to continued success and growth, we are looking for an experienced HGV Claims & Invoice Processor to join our existing team at a busy commercial main dealership based in Heathrow. This is a specialist automotive administration role covering Manufacturer Warranty Claims, Repair & Maintenance (R&M) Claims and Retail Invoicing. If you have previous experience in automotive warranty, claims, invoicing or service administration — particularly within HGV or commercial vehicles — we would love to hear from you. The Role The successful candidate will ideally have: A good understanding of vehicle warranty processes. Experience processing Manufacturer Warranty Claims. An understanding of Repair & Maintenance (R&M). Experience processing R&M claims. Automotive industry experience — HGV/commercial vehicle experience is preferred, although experience with cars or LCVs is also transferable. Previous experience as a Service Advisor would be highly relevant for candidates looking to move into claims processing and administration. What We're Looking For You will need to be confident working across multiple software platforms on a daily basis and have excellent administration skills. Attention to detail is essential, as is the ability to work accurately and efficiently in a fast-paced environment. Previous experience in warranty, claims or invoicing would be a significant advantage, particularly within the automotive or commercial vehicle sector. However, a willingness to learn is just as important as previous experience. If you have a strong automotive background and a genuine "can-do" attitude, full training will be provided on the various systems and processes. Why Join Us? You will be joining a busy and professional commercial main dealership with a friendly, team-focused working environment. We are looking for someone who wants to become a valued member of the team rather than simply another number. You will have the opportunity to work both independently and collaboratively, using your own initiative to get the job done. If you have automotive experience, strong administration skills and a keen eye for detail, this could be an excellent opportunity to develop your career within a commercial main dealership. Full vacancy details for this Warranty Administrator role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Based in Ashford Award Winning Independent Garage £40-45k Basic Salary Hours: Monday to Friday 8am to 5.30pm with one Saturday morning per month Stable team with modern equipment and prestigious training Monday Matters Recruitment is working with a well-established independent garage in Ashford, Kent, who are looking to recruit an experienced Senior Vehicle Technician to join their busy and friendly workshop. This is an excellent opportunity for a skilled technician who takes pride in their work, enjoys problem-solving, and wants to continue developing their technical knowledge within an independent environment. The Role As a Senior Vehicle Technician, you will be responsible for carrying out a wide range of mechanical and diagnostic duties, including: General servicing and mechanical repairs MOT repairs and safety inspection repairs Carrying out safety inspections and vehicle health checks Basic diagnostics and fault finding Diagnosing noise-related faults Diagnosing cooling system and lubrication system issues (including leaks) Wheel alignments Timing belts and timing chains Engine repairs Clutch replacements, including DSG clutches Using manufacturer data and diagnostic tools (training available where required) Working accurately with manufacturer specifications, including tightening torques About You The successful candidate will: Be an experienced Senior or strong Vehicle Technician Be confident working independently and as part of a team Be comfortable using manufacturer data and diagnostic equipment Have a methodical approach to diagnostics and repairs Be keen to attend training courses and learn new vehicle technologies Take pride in high-quality workmanship and workshop standards Full vacancy details for this Vehicle Technician role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Well-Established Independent Garage Based in Dartford Circa £40k Basic Salary Hours: Monday to Friday 8:00am to 5:30pm – No Weekends! Fantastic Company with a Stable Team Our client, a well-established independent garage based in Dartford, Kent, is looking to recruit an experienced MOT Tester to join their friendly and professional team. Renowned for providing high-quality vehicle maintenance and repair services, this independent garage has built an excellent reputation for customer service and technical expertise. Key Responsibilities: Carry out Class 4 MOT tests in line with DVSA standards and regulations. Identify and accurately record any vehicle defects or advisory items. Perform vehicle inspections to ensure roadworthiness and safety. Work closely with the workshop team to ensure repairs are completed efficiently following MOT failures. Maintain accurate records of MOT tests and associated documentation. Deliver excellent customer service while ensuring all work is completed to the highest standards. Keep up to date with DVSA regulations and MOT testing procedures. Skills & Experience Required: Current and valid MOT Tester licence. Previous experience as an MOT Tester, ideally within an independent garage. Strong knowledge of DVSA MOT testing standards and vehicle safety requirements. Excellent attention to detail and a thorough approach to inspections. Ability to work independently and as part of a close-knit team. Strong communication skills and a customer-focused attitude. A full UK driving licence is essential. Full vacancy details for this MOT Tester role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry, and we're here to make sure every Monday counts!