Senior Service Advisor
Job Role:Senior Service Advisor
Town/City:Maidstone
Salary/Rate:Circa £33k Basic Salary + Competitive Bonus Scheme
Sector:Service
Job ref:333
Post Date:07.07.26
Scroll
Meet Our Recruiter
About the Role
-
Based near Maidstone, Kent
-
Circa £33k Basic Salary + Competitive Bonus Scheme
-
Hours: Monday to Friday 8AM - 5.30PM + 1 in 3 Saturday Mornings 8.30AM - 12.30PM
-
Fantastic dealer group who are expanding across the South
At Monday Matters Recruitment, we pride ourselves on connecting talented automotive professionals with leading employers across the UK. We are currently partnering with a well-established car dealership based near Maidstone, Kent, seeking to appoint a dedicated and experienced Senior Service Advisor. Our client values professionalism, excellent customer service, and industry expertise, offering a supportive environment where the right candidate can thrive and help drive the dealership's service department forward.
The Senior Service Advisor will play a key role in delivering exceptional customer service, managing service bookings, and ensuring the smooth operation of the service department. This position requires a confident leader with a good understanding of automotive service processes and the ability to build strong relationships with customers, ensuring repeat business and customer satisfaction. If you possess a proactive approach and are passionate about automotive aftersales, this role offers an excellent opportunity to grow within a reputable organisation.
Key Responsibilities:
-
Providing outstanding customer service, acting as the main point of contact for all service-related enquiries
-
Managing service bookings and scheduling work efficiently to maximise workshop productivity
-
Assisting in the supervision and support of the service team to ensure high standards of service delivery
-
Upselling products and additional services to customers to enhance their experience and increase revenue
-
Handling customer concerns or complaints professionally, aiming for swift resolution
-
Maintaining accurate records of service transactions and customer interactions
-
Ensuring all processes comply with manufacturer and dealership standards and policies
Skills & Experience Required:
-
Proven experience as a Service Advisor, ideally in a fast-paced automotive environment
-
Strong communication and interpersonal skills with a customer-focused approach
-
Ability to upsell and maximise profitability through excellent product knowledge
-
Leadership qualities with the ability to support and motivate team members
-
Good organisational skills with the ability to prioritise tasks effectively
-
Understanding of automotive service processes, warranty procedures, and stock control
-
Positive attitude and professional demeanour
Full vacancy details for this Senior Service Advisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment.
More jobs from this recruiter
View AllHR/ People & Safety Coordinator
Orpington
£35k Per Annum
Prestige Independent Car Dealership
Based in Orpington, Kent
£35k Per Annum
Hours Monday to Friday 8AM - 5.30PM
Monday Matters Recruitment are delighted to be recruiting on behalf of a prestigious automotive dealership. Are you an organised HR professional who enjoys variety, thrives on keeping things running smoothly, and has a passion for people and workplace safety?
We're looking for a People & Safety Coordinator to join a respected prestige automotive dealership in Orpington. This is a fantastic opportunity to become an integral part of the business, supporting both the employee journey and ensuring the highest standards of health, safety and compliance across the site. No two days will be the same. From coordinating recruitment and onboarding to supporting health and safety compliance, you'll play a key role in creating a safe, compliant and positive workplace.
The Role:
Reporting into the Business Support function, you'll be responsible for supporting all aspects of HR administration, recruitment coordination and health & safety compliance.
Key Responsibilities:
Human Resources
Manage the full employee lifecycle, including onboarding and offboarding.
Prepare contracts, offer letters and HR correspondence.
Coordinate inductions and ensure all new starter documentation is completed.
Maintain accurate employee records and HR systems.
Manage sickness, absence and return-to-work documentation.
Coordinate driver licence checks.
Organise company uniforms and IT equipment for starters and leavers.
Liaise with IT providers to coordinate user setup and removal.
Support employee relations administration.
Ensure compliance with employment legislation and company policies.
Recruitment
Coordinate end-to-end recruitment campaigns.
Write and advertise vacancies across recruitment platforms.
Screen applications and shortlist candidates.
Arrange interviews with hiring managers.
Maintain candidate communications and recruitment records.
Support workforce planning and onboarding of successful candidates.
Health & Safety
Support the implementation of Health & Safety policies and procedures.
Coordinate mandatory training and maintain training records.
Monitor statutory inspections and compliance across workshop and bodyshop facilities.
Coordinate contractor visits and compliance documentation.
Maintain accident, incident and near-miss records.
Support investigations and monitor corrective actions.
Organise monthly Health & Safety meetings.
Liaise with external Health & Safety consultants.
Assist with audits, risk assessments and policy reviews.
Monitor maintenance schedules and statutory servicing requirements.
About You:
Experienced within HR administration or HR coordination.
Comfortable managing multiple priorities and deadlines.
Highly organised with excellent attention to detail.
Professional, approachable and confident communicating across all levels.
Able to work independently while also being a collaborative team member.
Knowledgeable in employment legislation and HR best practice.
Previous Health & Safety administration or compliance experience would be highly advantageous.
Experience within the automotive sector is desirable but not essential.
What's on Offer:
Join a highly respected prestige automotive dealership.
Varied role combining HR, recruitment and Health & Safety.
Supportive and professional working environment.
Opportunity to make a real impact within the business.
Competitive salary and benefits package.
Full-time, permanent position based in Orpington.
Full vacancy details for this People & Safety Coordinator role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment.
Vehicle Sales Executive (Luxury Brand)
Tonbridge
£60-80k Per Annum (£21k Basic Salary)
Prestige/ Luxury Brand
Based in the Tonbridge area
£60-80k Per Annum (£21k Basic Salary)
Uncapped Commission + Company Car
5 Day Working Week - No Sundays
Monday Matters Recruitment is delighted to be recruiting for an ambitious and customer-focused Vehicle Sales Executive to join a highly successful automotive retail team based in Tonbridge. This is an exciting opportunity for an experienced sales professional to work within a premium showroom environment, offering excellent earning potential, outstanding benefits, and genuine long-term career progression.
The Role:
As a Vehicle Sales Executive, you’ll play a key role within a busy and high-performing sales department, delivering an exceptional customer journey while driving vehicle and finance-related sales.
This role would suit a commercially minded individual with previous automotive sales experience, ideally gained within a prestige dealership environment.
Key Responsibilities:
Deliver exceptional customer service at every stage of the customer journey
Drive performance across vehicle and finance sales
Build strong and lasting customer relationships
Maintain high professional and corporate standards at all times
Ensure full compliance with all company procedures
Work towards and exceed sales targets
Promote all dealership programmes and services effectively
The successful candidate will have:
Previous experience as a Sales Executive within a dealership environment
Excellent communication and relationship-building skills
A positive and professional attitude
Strong organisational and time management abilities
High levels of IT and administrative competency
An excellent telephone manner
A passion for delivering outstanding customer experiences
The ability to thrive in a target-driven environment
What’s On Offer:
£21,000 basic salary + uncapped commission
Company car
22 days holiday, increasing with service
Private health insurance
Ongoing training and career development
Employee Assistance Programme
Generous staff discounts
Referral bonus scheme
On-site parking
If you’re passionate about automotive sales and looking to take the next step in your career within a premium environment, we’d love to hear from you.
Full vacancy details for this Vehicle Sales Executive role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!
Vehicle Technician
Chatham
Circa £40k Basic Salary
Vehicle Technician Required
Well Established Independent Garage
Based in Chatham, Kent
Circa £40k Basic Salary
Hours: Monday to Friday 7.30am to 5pm - No Weekends!
Fantastic company with a stable team
Our client, a prominent Independent Garage located in the heart of Chatham, Kent, is seeking a dedicated and experienced Vehicle Technician to join their dynamic team. This is an exciting opportunity for a motivated individual who takes pride in delivering high-quality workmanship to help maintain the company’s reputation for excellence in vehicle repairs. If you have a passion for the automotive industry and a desire to work in a collaborative and supportive environment, we would love to hear from you.
Key Responsibilities:
Conduct comprehensive vehicle diagnostics to identify issues and recommend the necessary repairs.
Perform a wide range of repair work including mechanical, electrical, and bodywork.
Ensure all repairs are completed to a high standard and in a timely manner.
Maintain accurate records of work done and parts used.
Adhere to health and safety guidelines and company policies.
Provide exceptional customer service and communicate effectively with clients regarding their vehicle’s condition.
Skills & Experience Required:
Proven experience as a Vehicle Technician.
Relevant qualifications in automotive technology or a related field.
Strong diagnostic skills and attention to detail.
Excellent problem-solving abilities and technical aptitude.
Ability to work independently and as part of a team.
Effective communication skills and a customer-focused approach.
Full vacancy details for this Vehicle Technician role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!
Vehicle Service Technician
Bromley
£34k Basic Salary Bonus - Realistic OTE of £42k+
Main Dealer based near Bromley
Circa £37k Basic Salary + Bonus - Realistic OTE of £42k+
Fantastic brand and company
Monday to Friday 8.30AM - 5.30PM - No Weekends!
24 Days Holiday + Bank Holidays
Monday Matters Recruitment are currently recruiting on behalf of a well-established main dealer near Bromley who are seeking an experienced Vehicle Service Technician to join their busy workshop team. This is a fantastic opportunity for a motivated individual who takes pride in producing high-quality work and thrives in a fast-paced service environment.
Key Responsibilities:
Carry out routine servicing, maintenance, and repair work on a range of vehicles to manufacturer standards
Conduct vehicle health checks and report on any issues or recommended repairs
Ensure all work is completed efficiently and to a high standard within set timeframes
Maintain accurate service records and adhere to workshop health & safety procedures
Work collaboratively with the service team to ensure customer satisfaction and workshop efficiency
About You:
Qualified Vehicle Technician (NVQ Level 3 or equivalent)
Previous experience working within a franchised/main dealer environment preferred
Confident with routine servicing, oil changes, brakes, filters, and general maintenance tasks
Strong attention to detail with a focus on speed and quality
Reliable, proactive, and a good communicator
What’s on Offer:
Competitive basic salary plus performance-related bonus
Manufacturer training and ongoing career development
Friendly, supportive working environment within a respected dealership
If you’re a quick, efficient, and capable technician looking to join a professional main dealer team, we’d love to hear from you.
Full vacancy details for this Vehicle Service Technician role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment.