Aftersales Manager

Main Dealer based in Canterbury Realistic OTE of £55k+ (£15k Basic Salary) Company car provided Part of a dealer group that is growing rapidly Looking for candidates that are customer focused Monday Matters Recruitment is currently recruiting on behalf of a reputable main dealership in Canterbury, Kent for a motivated and results-driven Car Sales Executive to join their growing sales team. This is an exciting opportunity for an ambitious sales professional looking to develop their career within the automotive industry. The successful candidate will be passionate about delivering exceptional customer service, building strong client relationships, and exceeding sales targets in a fast-paced environment. Key Responsibilities: Engage with prospective customers to understand their requirements and recommend suitable vehicle options Manage the full sales journey from initial enquiry through to vehicle handover, ensuring a seamless customer experience Utilise CRM systems effectively to manage leads, follow-ups, and customer interactions Identify opportunities to upsell additional products and services to maximise revenue and customer value Build and maintain long-term relationships with both retail and B2B clients to encourage repeat business and referrals Demonstrate professional phone etiquette and excellent communication skills at all times Coordinate appointments, test drives, follow-up calls, and meetings efficiently Stay up to date with vehicle specifications, promotions, finance packages, and industry trends Candidate Requirements: Previous experience in automotive sales or B2B sales is highly desirable Strong sales and negotiation skills with a target-driven mindset Excellent organisational abilities and the capability to manage multiple customer enquiries simultaneously Confident communication skills, both written and verbal Experience using CRM software and sales management systems Ability to upsell products and services while maintaining customer trust and satisfaction Multilingual or bilingual skills would be advantageous A proactive, enthusiastic, and customer-focused attitude What’s on Offer: Competitive salary with uncapped commission potential Career progression opportunities within a respected automotive business Supportive and professional working environment Ongoing training and development If you are passionate about sales, enjoy building relationships, and thrive in a customer-focused environment, we would love to hear from you. Full vacancy details for this automotive Car Sales Executive role in Canterbury, Kent are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Main Dealer based in Canterbury, Kent Circa £38k Basic Salary (£55-60k Per Annum) No weekends, excellent company benefits, company car & supportive management Open to experienced managers and candidates who are looking for the next step in their career Our client, a reputable and forward-thinking main dealer based in Canterbury, Kent, is seeking to appoint an Aftersales Manager to join the team. This is an excellent opportunity for an Aftersales Manager — or a Senior Service Advisor/ Assistant Service Manager/ Workshop Controller ready to step up into a management position — to join a forward-thinking dealer group. You will oversee the Service and Parts departments, ensuring efficient operations, high customer satisfaction and strong financial performance. The role involves leading a motivated team, driving process improvements, and maintaining compliance with manufacturer and company standards. Key Responsibilities: Oversee and manage the entire aftersales process to ensure high-quality customer service and efficient operations. Lead, motivate, and develop the aftersales team to meet and exceed service targets. Establish and maintain strong relationships with customers, ensuring their needs are understood and addressed promptly. Monitor key performance indicators and implement strategies for continuous improvement. Collaborate with other departments to ensure smooth coordination and communication across the business. Manage aftersales budgets, forecasts, and reporting to support business objectives. Handle escalations and resolve complex customer issues effectively and professionally. Maintain up-to-date knowledge of industry trends and best practices to enhance service delivery. Skills & Experience Required: Excellent leadership and team management skills. Strong customer service orientation and ability to build lasting client relationships. Exceptional organisational and problem-solving abilities. Good understanding of KPIs and ability to utilise data to improve service performance. Effective communication skills, both written and verbal. Knowledge of the automotive or relevant service industry is highly desirable. Full vacancy details for this automotive Aftersales Manager role in Canterbury, Kent are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Established Main Dealer Based in Maidstone, Kent Circa £30k Basic Salary + Bonus Working Hours: Monday to Friday 8am - 5.30pm + 1 in 3 Saturday Mornings Open to candidates new to the automotive industry, but must have experience in a customer service role Monday Matters Recruitment is proud to partner with a well-established main dealership in Maidstone, Kent, as they seek to expand their team with a talented Service Advisor. Our client is committed to providing exceptional customer service and a quality automotive experience. As a Service Advisor, you will play a crucial role in facilitating communication between customers and the service department, ensuring that all service requests are handled efficiently and professionally. Service Advisor Responsibilities: Act as the primary point of contact for customers, providing them with expert advice and guidance on service options. Receive and manage customer service requests from initial contact through to completion. Schedule service appointments and manage the workflow in the service department. Update customers on the status of their vehicles and any recommended service work. Prepare and present estimates for service work, ensuring transparency and clarity for customers. Handle customer inquiries and resolve any concerns, fostering a positive customer experience. Collaborate closely with technicians and service team members to ensure timely and accurate service delivery. Maintain accurate records of customer interactions and service work performed in the dealership's system. Skills & Experience Required: Proven experience within a customer service environment. Excellent communication and interpersonal skills, with a customer-focused approach. Ability to manage multiple tasks efficiently in a fast-paced environment. Exceptional organisational skills and attention to detail. Proficient in using service management systems and Microsoft Office suite. A valid driving license is essential. Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment.

Established Main Dealer Group Based in Maidstone, Kent £40-45k Yearly Package Hours: Monday to Friday 8AM - 6PM + Saturday Morning Rota (Paid as Overtime) Looking for someone actively looking to become a future Service Manager Monday Matters Recruitment is proud to be recruiting for an ambitious and experienced Service Supervisor to join a busy and growing Aftersales department within a well-established automotive business. This is an exciting opportunity for a motivated individual looking to take the next step in their career and play a key role in building and developing a successful Service operation from the ground up. The position offers a clear pathway toward a future Service Manager role for the right candidate. The Role: The successful candidate will oversee the day-to-day operations of a new Service department, ensuring excellent customer service standards, smooth workshop operations, and consistent departmental performance. You will work closely with senior management to support wider Aftersales objectives while helping shape and grow the team. Key Responsibilities: Supervising the daily operation of the Service department Delivering exceptional customer service and maintaining high satisfaction levels Supporting and developing team members within the Aftersales function Managing service reception activities and customer communication Assisting in driving departmental efficiency and performance Working collaboratively with senior management on departmental goals and growth plans Identifying opportunities to improve processes and customer experience We are looking for someone who: Has a strong background in Service Reception or customer-facing automotive environments Demonstrates leadership ability and confidence managing people Possesses excellent communication and organisational skills Is ambitious, proactive, and eager to progress into a future management role Has a passion for delivering exceptional customer service Can work effectively in a fast-paced Aftersales environment Benefits: Competitive Salary Departmental Bonus Scheme Customer Satisfaction Bonus Scheme Upsell Bonus Scheme Genuine career progression opportunities Supportive management team Opportunity to make a real impact within a growing Aftersales department Full vacancy details for this Service Supervisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!