Automotive Senior Service Advisor

Automotive Senior Service Advisor South East London Area £36,000 Basic | £45,000 OTE Monday–Friday Only Career Progression to Service Manager within 12 Months We are working with a highly reputable, family-run dealer group in the South East London area that is looking to recruit an experienced Senior Service Advisor to join their growing team. This is an excellent opportunity for someone who is passionate about customer service and looking to progress into a Service Manager position within the next 12 months. The business has built an outstanding reputation for professionalism, customer care, and high-quality workmanship, specialising in premium and prestige vehicles. The Role As Senior Service Advisor, you will be the main point of contact for customers, ensuring a smooth and professional experience from initial booking through to vehicle collection.Key Responsibilities Managing customer bookings for servicing and repairs Communicating vehicle issues effectively with the workshop team Keeping customers updated throughout the repair process Preparing estimates and invoices Explaining completed work clearly and professionally Identifying upselling opportunities where appropriate Delivering exceptional customer service at all times Requirements Previous experience as a Service Advisor within the automotive industry Strong customer service and communication skills Organised with excellent attention to detail Comfortable working in a busy environment Experience using garage management systems and IT systems Positive and professional attitude Ambition to progress into a management role What’s on Offer £36,000 basic salary £45,000 OTE Monday–Friday only – no weekends Genuine progression into a Service Manager role within 12 months Friendly and supportive family-run dealer group Long-term career stability Working with premium/prestige vehicles If you’re an experienced Automotive Service Advisor looking for a long-term career opportunity with genuine progression, apply now with your CV. Monday Matters Recruitment are automotive recruitment specialists dedicated to making sure every Monday counts.

Automotive Service Advisor - Reputable Family Run Garage Location: North East Berkshire Salary: Basic £32,000 + Bonus £37,000 Hours: Monday–Friday (No Weekends) Premium/Prestige Vehicles About Us We are a well-established, reputable independent garage known for delivering high-quality workmanship and exceptional customer service. With a loyal customer base and a strong local reputation, we pride ourselves on honesty, professionalism, and a friendly approach. The Role We are looking for an experienced and customer-focused Automotive Service Advisor to join our team. You will be the key point of contact for customers, ensuring a smooth and professional service experience from booking through to vehicle collection. Key Responsibilities Greet customers and manage service/repair bookings Accurately record vehicle issues and communicate with the workshop team Provide clear updates and advice to customers throughout the repair process Prepare estimates, invoices, and explain work carried out Upsell additional services where appropriate Maintain high levels of customer satisfaction and retention What We’re Looking For Previous experience as a Service Advisor in the automotive industry Excellent communication and customer service skills Strong organisational abilities and attention to detail Ability to work efficiently in a fast-paced environment Confident using garage management systems and basic IT tools A positive, team-oriented attitude What We Offer Competitive basic salary of £32,000 Bonus scheme based on performance Monday–Friday working hours (great work-life balance – no weekends!) Friendly and supportive working environment Long-term career stability with a respected independent business If you’re passionate about delivering excellent customer service and want to be part of a trusted local garage, we’d love to hear from you. Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!

Workshop Controller – HGV / LCV Dealership Location: Reading Salary: £43,000 – £45,000 Basic + Bonus (OTE £50,000) Hours: Monday–Friday, 8:00am–5:00pm Saturday mornings: 1 in 4 rota About the Role We are currently recruiting for an experienced Workshop Controller to join a busy and well-established HGV dealership operation based in Reading. This is a key role within the business, responsible for overseeing the day-to-day running of the workshop, ensuring productivity, quality, and efficiency while delivering a high level of customer service. Key Responsibilities Control and coordinate daily workshop operations Allocate and prioritise work to technicians Monitor workflow, productivity, and vehicle turnaround times Ensure all servicing and repairs meet manufacturer and company standards Liaise with Service Advisors, Parts Department, and Management Manage labour efficiency and workshop performance Maintain health and safety and compliance standards Provide technical support and guidance to technicians Requirements Previous experience as a Workshop Controller, Workshop Supervisor, or Senior Technician / Foreman Strong technical knowledge of HGV's (HGV experience advantageous) Proven ability to manage workload in a fast-paced environment Excellent organisational and leadership skills Strong communication and IT skills Full UK Driving Licence (essential) What We Offer £43,000 – £45,000 basic salary Bonus scheme with OTE circa £50,000 Monday to Friday working pattern Saturday mornings on a 1 in 4 rota Company pension scheme Holiday entitlement Secure role within a growing business Modern workshop and supportive management tea If you are looking to take the next step in your career and join a reputable business, please apply with your CV or contact Charlotte Lightfoot at Monday Matters Recruitment for further details.

Established Main Dealer Based in Maidstone, Kent Salary Details: Circa £30k Basic Salary + Bonus Working Hours: Monday to Friday 8am - 5.30pm - 1 in 3 Saturday Mornings At Monday Matters Recruitment, we pride ourselves on connecting talented professionals with forward-thinking companies. Our client, a reputable Car Dealership located in Maidstone, Kent, is seeking a dedicated and professional Service Advisor to join their team. This role offers an excellent opportunity for someone with experience in the automotive industry to thrive in a well-established organisation that values customer service and quality standards. The successful candidate will play a crucial role in delivering exceptional service experience to clients, ensuring their needs are met with expertise and a friendly approach. Key Responsibilities: Greet customers warmly and professionally upon arrival, establishing rapport and understanding their service needs Act as the primary point of contact for customers throughout their service journey Accurately record customer vehicle details and service requirements into the dealership’s system Provide clear explanations of the work required and associated costs, ensuring transparency and customer trust Coordinate with workshop staff to establish realistic service and repair timelines Update customers on vehicle progress and ensure all their questions and concerns are addressed promptly Assist with the preparation of invoices and finalising service transactions efficiently Maintain a thorough knowledge of dealership products, services, and promotions to upsell where appropriate Contribute to the overall smooth operation of the service department, supporting team members as needed Skills & Experience Required: Previous experience as a Service Advisor within an automotive environment Strong customer service skills with an empathetic approach to client needs Excellent communication and interpersonal skills Good organisational and time management abilities Ability to explain technical information clearly to customers Proficient with dealership management systems and Microsoft Office suite A professional appearance and a positive attitude If you are an experienced Service Advisor seeking a new opportunity to advance your career within a respected dealership, we want to hear from you. Apply today to take the next step in your professional journey and join a company that values your expertise and commitment to excellent customer service. Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment.