Automotive Service Advisor

Company Type: Car Main Dealer Based in the Medway, Kent area Circa £30k Basic Salary + Bonus (£37k+ OTE) Working Hours: Monday to Friday 8am - 5.30pm - No Weekends! Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, automotive environment? If so, we have an exciting opportunity for a Service Advisor to join our dedicated team at our car main dealership in Medway. About the Role: As a Service Advisor, you will be the key point of contact for our customers throughout their service experience. You’ll ensure every customer receives professional, friendly, and efficient service while supporting the service department to achieve its performance targets. Job Summary: Act as the first point of contact for customers requiring vehicle servicing or repairs Provide a warm and professional welcome to all visitors and assist with their service-related inquiries Effectively schedule service appointments and manage the service team's workload Communicate service updates and recommendations clearly to customers Ensure accurate and timely completion of all service-related documentation and invoicing Assist in resolving customer concerns and complaints with empathy and professionalism Collaborate with the service team to maintain a clean and organized service department Essential: Strong communication and interpersonal skills with a customer-focused approach Excellent organisational abilities and the capability to multitask effectively Proficiency in using dealership management systems and related software Ability to remain calm and composed under pressure while delivering high-quality service A commitment to upholding professional standards and ethical business practices Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment.

Based near Maidstone, Kent Circa £33k Basic Salary + Competitive Bonus Scheme Hours: Monday to Friday 8AM - 5.30PM + 1 in 3 Saturday Mornings 8.30AM - 12.30PM Fantastic dealer group who are expanding across the South At Monday Matters Recruitment, we pride ourselves on connecting talented automotive professionals with leading employers across the UK. We are currently partnering with a well-established car dealership based near Maidstone, Kent, seeking to appoint a dedicated and experienced Senior Service Advisor. Our client values professionalism, excellent customer service, and industry expertise, offering a supportive environment where the right candidate can thrive and help drive the dealership's service department forward. The Senior Service Advisor will play a key role in delivering exceptional customer service, managing service bookings, and ensuring the smooth operation of the service department. This position requires a confident leader with a good understanding of automotive service processes and the ability to build strong relationships with customers, ensuring repeat business and customer satisfaction. If you possess a proactive approach and are passionate about automotive aftersales, this role offers an excellent opportunity to grow within a reputable organisation. Key Responsibilities: Providing outstanding customer service, acting as the main point of contact for all service-related enquiries Managing service bookings and scheduling work efficiently to maximise workshop productivity Assisting in the supervision and support of the service team to ensure high standards of service delivery Upselling products and additional services to customers to enhance their experience and increase revenue Handling customer concerns or complaints professionally, aiming for swift resolution Maintaining accurate records of service transactions and customer interactions Ensuring all processes comply with manufacturer and dealership standards and policies Skills & Experience Required: Proven experience as a Service Advisor, ideally in a fast-paced automotive environment Strong communication and interpersonal skills with a customer-focused approach Ability to upsell and maximise profitability through excellent product knowledge Leadership qualities with the ability to support and motivate team members Good organisational skills with the ability to prioritise tasks effectively Understanding of automotive service processes, warranty procedures, and stock control Positive attitude and professional demeanour Full vacancy details for this Senior Service Advisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment.

Prestige Car Aftersales Advisor Prestige Independent Specialist Garage Based in the Paddock Wood area £36,000 Per Annum (£28-31k Basic Salary + Team Bonus Scheme) Hours: Monday to Friday 8am to 5.15pm + 1 in 3 Saturday Mornings Monday Matters Recruitment is delighted to be working with a very well-established independent prestige specialist who is looking to recruit an additional Aftersales Advisor to support their existing team of two. This is a new role due to growth, not a replacement, offering the chance to work alongside a fantastic, supportive Manager in a business with an excellent reputation. The Role: As Aftersales Advisor, you will be the main point of contact for customers, ensuring a professional and positive experience throughout their visit. Your duties will include: Handling telephone enquiries Greeting customers on arrival Communicating with customers throughout the day, advising of any additional work required Liaising closely with the workshop Ordering parts as needed The Ideal Candidate: A minimum of 12–18 months’ customer-facing experience within the motor trade Confident, professional, and customer-focused Able to deliver a high standard of service to help uphold the company’s strong reputation Organised and comfortable working in a busy environment Working Hours: Monday to Friday: 8:00am – 5:15pm (1-hour lunch break) Saturday mornings: 8:00am – 12:00pm (1 in 3 Saturdays, paid at overtime rates) Company Benefits: Monthly team bonus (circa £5,500 per annum) Overtime paid for Saturday mornings Pension scheme Health scheme On-site parking 22 days’ holiday, rising with length of service This is an excellent opportunity to join a respected independent business where teamwork, customer care, and staff wellbeing are genuinely valued. Full vacancy details for this Aftersales Advisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment.

Established Independent Garage Based in Ashford, Kent Circa £35k Basic Salary Hours: Monday to Friday 8AM to 6PM + 1 Saturday Morning Per Month At Monday Matters Recruitment, we're proud to be working with a highly respected independent garage in Ashford, Kent, to recruit an experienced Service Advisor. This is an excellent opportunity to join a well-established business with an outstanding local reputation, modern facilities, and a friendly, close-knit team. If you're passionate about delivering exceptional customer service and enjoy working in a fast-paced automotive environment, we'd love to hear from you. The Role: As the first point of contact for customers, you'll play a key role in ensuring every customer receives a professional and positive experience from booking through to vehicle collection. Your responsibilities will include: Greeting customers and managing all service enquiries. Booking vehicles into the workshop and scheduling work efficiently. Liaising with technicians to provide accurate updates and repair recommendations. Preparing estimates, job cards and invoices. Keeping customers informed throughout the repair process. Upselling additional work where appropriate and beneficial. Managing warranty and service administration accurately. Delivering exceptional customer service and maintaining high levels of customer satisfaction. We're looking for someone who has: Previous experience as a Service Advisor within the automotive industry. Excellent communication and customer service skills. Strong organisational and administrative abilities. Good IT skills and experience using workshop management systems. A proactive, positive attitude and the ability to work well under pressure. A full UK driving licence is preferred. What's on Offer: Stable, long-established independent garage. Friendly and supportive working environment. Modern workshop and excellent facilities. Long-term career prospects with a respected local employer. Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment.